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August 2023 by Cassandra Jeter
Russ is the best Mattress Expert ever. He was very knowledgeable and professional made sure I knew the quality of every mattress that I laid on. I wouldn't go any where else to purchase a mattress. He also went above and beyond and delivered it the same day a day before my Birthday. Let's just say I slept good. From here on out RUSS IS MY GUY!!!!!
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August 2023 by Runway Model Diva
My experience at this location, was very professional and the process of purchasing my king size mattress was very quick and easy. Mr. Russ explained the different kinds of mattress and offered me extra protection for the mattress I purchased. I will refer this location to my family and Friends.Thank You, Tracy
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July 2022 by Jessica Halford
Absolutely the best experience purchasing a mattress hands down! He was never pushy just gave facts and information and the best deal! I couldn’t recommend getting your next mattress from here more!
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June 2022 by Susan Bagwell
I purchased a queen size mattress and adjustable frame from Russ and it is very comfortable and the adjustable frame is a huge plus as well. Russ was a huge help in me deciding on what mattress and adjustable frame I wanted based on my needs. Not to mention the price was much better. I highly recommend paying Russ a visit.
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June 2022 by Laurie Healey
Russ has your back!!!!! (and my new mattress is saving mine). Knowledgable, with no hard-sell tactics. Flexible scheduling and got my mattress delivered fast. Payment options available too! You won't be sorry!!!
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June 2022 by Timothy Arter
Just made my second purchase. Russ is very knowledgeable and has always helped us get justbwhat we want and at a great price! 10/10 would recommend to anyone in need of a new bed
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June 2022 by Cindy Yates
Russ is a great guy! Very knowledgeable about mattresses! I got a very good deal on my mattress! I feel that Russ is like a very honest person.
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June 2022 by Deanna Sherman
Russ went above and beyond to ensure that we understood the value and need for which bed to choose at an affordable price. His honesty in the sale was refreshing. I wouldn't go anywhere else for a bed.
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May 2022 by Dionne Pringle
Russ was amazing and very helpful! He was knowledgeable about the mattresses and helped me pick the perfect mattress. Russ wasn’t your typical pushy sales person, he was very kind. The customer service was great. I was in and out quickly! I would definitely buy from here again.
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May 2022 by Heather Smith
My family and i love our new king & queen we got from Russ. The experience was great & we got the best deal. Russ was friendly & knowledgeable. He was patient with us to make our selections & wanted us to be satisfied. We love our beds & highly recommend buying here. ( Heather Smith)
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May 2022 by Cheryl Betterton
My husband and I didn't know anything about mattresses. We knew we wanted a split adjustable King but other than that we were clueless. I did a Google search for local mattress places since we just moved to the area and found Russ at Mattress by Appointment....all 5 star reviews. My husband and I made an appointment and Russ gave us a great education in different mattresses and really listened to what we wanted!. He did not pressure us and when I texted him concerns and questions he was immediately responsive! Russ communicated throughout the whole process and everything down to the delivery was seamless. I would recommend Russ at Mattress by Appointment to everyone! Also, can't beat the prices!
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May 2022 by Kostya Ivanov
never visit this store. the owner is rude and inappropriate. I am new to the USA. I made an appointment for 4:00 pm and needed to send additional confirmation messages. I feared scams. I ended up at the store at the appointed time. the owner was there and there was no one in the store, and at the same time he put me and my family out and sent me to look elsewhere. To be honest, this is the first time I have come across such a reluctance to sell a product and such an attitude. do not recommend.P.S. Of course I'm not your customer. because you left me.
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April 2022 by traci pittman
Russ was amazing! I started shopping in November of last year and did not fully commit until a few weeks ago. I visited Russ and found the perfect mattress. He was not pushy at all or messaging me constantly asking for a decision. The absolute best customer service. Too bad you only get a mattress every couple of years or so. I will definitely be back
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April 2022 by Teddi Taylor
Russ was super thorough in explaining everything I needed to know about buying a mattress, whether I bought from him or not. He wanted to be sure I knew exactly what I was getting and that I was getting the mattress that was the best fit for me. He was also patient with me while I shopped with a tired 4 year old. Russ is the real mattress guy to save you money! Couldn’t have gotten my mattress at a better price. Go check him out!!
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April 2022 by Tina Hall
I highly recommend Matresses By Appointment and Russ Johnson. When I met with him I already knew what I wanted but had no idea what it would cost or how beneficial it would be for me. When I told him what I was looking for and why he explained to me as a person not as a salesman why the particular set I already had in mind would be good for me. He explained why the mattress he wanted me to purchase would be the best choice. Not to sale me more than i needed but to sale me what I needed for what I describes as my issues. His honesty and knowledge were refreshing. He even challenged me to find the product somewhere else cheaper because I had not been shopping. By the way I could not. The 90 days same as cash was super easy and he had it delivered and set up within the week. I have been sleeping on the mattresses for a week now and have had some of the best sleep I have had in a long time. For honesty, fair pricing and someone who will listen to your needs and is not trying to sell you the most expensive thing in the shop, Russ is your man. Give him a call you won’t be disappointed!
