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March 2024 by Average American G.
Lowe's cancelled my delivery without my input. My house was the next stop but not only did they not come, they rescheduled delivery of my refrigerator for next week. Meanwhile I got food that is going to spoil and a refrigerator that does not work. I told the driver to please come even if it was late because I needed the refrigerator tonight because I had nowhere to put my food. They canceled after being 30 minutes late past the latest delivery time. Lowe's delivery service is garbage. Straight garbage. Lowe's in Sumter. SC. Garbage.
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March 2024 by Dale N.
do not order on line for in store pick up unless you have an hour or more to waste.. i ordered on line and went in store for in store pick up and there was only one lady working the returns and in store pick up with no visible helpers.. with over 10 customers waiting to pick up, she kept answering the phone and ignoring the customers in store standing in front of her. i also own a store and am a retail merchant. and i will let my phones ring off the hook and waite on my in store customers first. you are doing your in store customers disservice and insulting them by ignoring them and answering the phone.. this was at noon on 4 march 2024 at the sumter, sc , 29150 lowe's store i will never order on line from lowe's again
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February 2024 by Eric Shumpert
I came in later in the evening needing assistance with a shower knob issue. Mr. Willie worked with me to figure a way I could solve my dilemma in the most direct and cost efficient way. He is a true professional and I will look forward to coming to Lowe's just to speak with him.
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January 2024 by David Poulson
Needs competition.
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January 2024 by Grey Herberg
The guy in Hardware was very helpful
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January 2024 by Joseph Carney
I am lowering my rate, I ordered a washer and dryer on Dec 20th, The sticker had estimated delivery by Thu 12/21. They gave me a date of the 29th for delivery, I was ok with that since it was Christmas. I received an email saying it was pushed out till Jan 5th. I was upset about this, but they said it was because of Samsung did not send them the dryer and washer. On Jan 5th, I got an email saying the dry and washer was going to be delivered. At this time only the washer was delivered. I asked Lowes' employee if I could just pick up the dryer from another store, and they found another store about 40 mins away that had one but I would have to cancel the order for the dryer and hope that the dryer was still there. So once more I gave in and accepted the new delivery date for the dryer on Jan 9. I just got another email stating that is will be delivered on Jan 16. It is now almost a month since I bought the washer and dryer. This is unacceptable. DO NOT BUY UNLESS THEY HAVE IT IN THE STORE, DO NOT TRUST THEY WILL GET THE ITEM IN ON THE AGREED TIME FRAME!!!!!!!!!!
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January 2024 by Amanda Hughes *Cutter
Had lot of wood on clearance
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January 2024 by Felisa Clark
Horrible customer service The customer service lady is very mean
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January 2024 by Sylvia Christian-James
Much better than in the past. Staff very helpful. Delivery as promised.
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December 2023 by Tammy Letellier
We were able to get our live Christmas tree & sand easily. Checkout was fast. We didn't need any assistance finding anything. It was a very good shopping trip.
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December 2023 by Gary Cooper
Cannot find associate when you need one
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December 2023 by Jeanette Carolina
My experience was great. My brother and I went to purchase some borders for a door and everything was easy to find.we wasn't sure and a employee was helping another customer and he took a second to ask us did we needed some help. Amazing thank you young man for being observant.
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November 2023 by Steven Borcherding
Looked for grass seed for 20 min. While 8 employees stood there talking and glancing my way. Finally went inside and asked another employee. Went outside and found the fifty pound bag and although I am disabled, I shouldered it to the register and then, Ms. Sharen was kind enough to get a cart. All the others just watched me struggle by while they stood in a group talking and laughing. I can understand why Lowe's is closing all it's stores. I'll go the extra miles to home Depot in Florence. I'm sick of this Lowe's and it's continuous poor service.
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November 2023 by Nicole Jeter
Very unprofessional. No one knew anything. One associate out of 6 was able to help me make keys and she was awesome. Had a great eager attitude. The manager acted as if I was an inconvenience to her day. I will be contacting corporate.
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November 2023 by Jacob Troost
Poor customer service, don't even think about renting the truck, 40 minutes to return the vehicle. The most unfriendly staff you'll ever have the displeasure to meet. It's worth the drive to another location.
