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May 2023 by Inwhomi T.
I go to Petco cause it is the best place to get supplies. I used to take my dog to the groomer there. Spent a lot of money there over the years. So you can imagine how shocked I was when he began to get older and they would no longer groom him except for his face. They do not groom older dogs.
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January 2023 by Barbara Dibartolo
Wonderful people!
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May 2021 by Kara L.
I have been taking my golden doodle to the groomers here since she was a puppy, spending nearly a $100 each visit. I get her in every 4-6 weeks as suggested. Today's visit was one of nightmares. She came in with a few mattes, this is to be expected for her breed and it's why I pay so much to your company for her to be groomed. I took her in expecting her to be groomed how she usually is and I expected a long wait time. When I picked her up and saw her I could not believe my eyes. I didn't even recognize her. If it wasn't for her personality I would have been convinced they switched my dog for another. She was shaved down to her skin in the dead of winter. The groomer who actually worked on her hardly even show her face. The other groomer who talked to me was extremely disrespectful. I expressed that I was shocked and didn't expect to see my dog shaved down like this, she told me "well next time she is matted you need to just take her to the vet." This obviously added to the utter shock I felt. How dare the groomer hint that I do not take care of my dog. She is a very expensive dog and she gets the top care offered. They also nicked her leg badly. Not to mention we waited over 6 HOURS to come pick up a shaved dog. They didn't even feel the need to call and tell us they were shaving her. It is clear this situation came down to laziness. I don't believe they wanted to put the work in to get the mattes out so they shaved her then tried to gaslight me into believing this happened because I neglect my dog. I will never feel comfortable bringing my dog back because of this incident. I'm not the type of person who writes complaints, I understand things happen but the way this situation was handled shook me to the core. I wasn't charged or offered to make another appointment so they knew they messed my dog up badly. I have attached photos of my dog before her appointment, her after, how she usually looks after an appointment, and the nick they left in her leg. These groomers had no right to do this without calling and they have lost their mind if they think it is acceptable to put the blame on me as a paying customer. This happened in February. I've reached out to them several times with pictures and never got a response.
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October 2019 by Amy C.
I had the worst customer service from the female manager on shift today. I purchased a bag of dog food and realized after we arrived home that it was already Open. I brought it back with my receipt for an even exchange. The cashier called the manager for assistance and she came up with a very negative demeanor. She did not acknowledge or greet me the whole time I was standing in front of her. She walked away and I attempted to ask her a question and was completely ignored me. She acted like she was being inconvenienced having to help me when I was the one who had to come back to the store twice, wait in line twice and wait for her and the cashier to figure out the register issue. The cashier provided a better service than the manager. If I could give zero stars I would.....Worst experience ever with Petco.
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July 2019 by Isabella R.
I do not think petco and especially this petco should hold live animals ESPECIALLY reptiles I got two reptiles and they both died from parasites and they botched died very young which means they had these parasites when they were born and you shouldn't have a water dish with the bearded dragons like they had cause it messes with the humidity levels and can cause respiratory issues to these lizards petco does not take good care of these animals at all and it's really upsetting and disgusting that they don't and I don't think they take good care of their crickets either because that could be another way both of my lizards ended up with parasites.
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June 2019 by Tyson Brown
I will alway go here for my pet supplies. The store is laid out for easy shopping and the associates are always very helpful!
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May 2019 by Taylor T.
I go to this store a LOT. The betta selection is the best around and they've gotten a lot better with actually taking care of them...still not the best but I don't see dead fish every time I come anymore. It usually takes awhile for help in the fish department but the newer employees are very friendly and actually make sure to inform you of proper care which I love. You can tell the newer people love the animals and care for them. This store is certainly going in the right direction from what it was.
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May 2019 by Lauren Cooper
Took one of my fur babies in tonight to pick up a furminator tool. not only was the staff helpful in making sure i got the right tool they also took time to give Roxy attention! Great example of truly loving your job! Both of my babies get groomed here as well we love Petco.
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January 2018 by Aubrey P.
My dog has been to the grooming salon a couple times and always come out looking great! Kelly was his groomer this last time. A couple cons of the groomer is it is a pretty penny, but also, you can't get cash back when you check out to tip your groomer. Felt terrible about that, but I don't carry cash and bank with a chain that doesn't have a branch in Sumter. We also do our regular shopping there for things we don't repeat order online. It usually has everything we need, but doesn't have a good variety in some cases such as paw balm. The staff has been nice all the times I have been there. The fish section is a little gross with a lot of dead snails and fish in the tanks with the living. Wish they offered Rx food, but overall I enjoy going to this store.
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January 2018 by Paula T.
I had an awful experience here. One Sunday morning, I needed to pick up a collar. I wasn't sure if Petco was opened yet so I swung by. The doors were open and the lights were on so I was excited I could pick up a cute collar as they usually have a decent selection. Upon entering the store a women as the desk yelled "we are not open, can't you read the sign" I was taken back at how I was spoken too and I only order on line now. This store will not get my business.