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November 2023 by Deborah Sage
Everyone is always nice and professional! I was given a maintenance checklist including the cost of each thing I need to do to keep my car running as it should, which I appreciate. Everyone does a great job and it’s much appreciated!
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November 2023 by Kaitlin Thomas-Volkov
Very quick and easy process! Chris Ramirez listened to the exact details of what we wanted and brought out the perfect car immediately. Very honest about financing options. Would happily use Scott Will Toyota again if we need a new car. Highly recommend.
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October 2023 by Gloria Matthews
I am happy and proud to say that I got a great experience with Scott Will Toyota. After looking from the 1st of October until 20th and being disappointed with the auto I found it seemed like it was over. But the dealer and Scott Will Toyota are some Awesome, friendly, courtesy and will cheer you up and give you the best auto deal in the USA. I love my 2021 Toyota Corolla. You can't beat the price. Go get you!! Clean, organize and fast service with a smile?
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October 2023 by Anna Setzer
Justin, Len, and Horace were were very helpful during my experience. Justin was very kind and helpful over the phone while making an appointment to come look at the car; and Len was very honest and fair when it came to showing me the car and buying it. Even after having an embarrassing moment in front of some of the employees due to my anxiety, they were all very understanding and polite. I will definitely refer my friends to come by if they are looking for a car in the future. :)
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October 2023 by Karl Johnson
I've been a customer with Scott Will since 2006 and have relied on them to keep my vehicles reliable. They have yet to disappoint me in this endeavor. The customer service is exceptional and the quality of work excellent. I have two Toyotas, one with one over 315,000 miles and the other with 280,000 all due to their excellent service. I would definitely recommend them to care for your vehicle.
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October 2023 by Ingrid Marshall
It started a little rocky. They wanted at first to add additional insurance. But after I made clear that I did not want to pay more than a certain amount ( after research) everything went smooth. Eric the sales person was very helpful. He helped install our phones and gave us an overview of all the special features.
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October 2023 by Debbie Fales
I found Scott Will Toyota to be very professional and willing to work out a deal. My salesperson, Len, was very knowledgeable and took time to explain about the SUV. The finance department made options and terms easy to understand. I would definitely do business with them again.
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October 2023 by Linn Skipper
Needed to get some recall work done. After a little confusion , I was able to leave my vehicle. Later that after noon I got a text that it was ready and I could pick it up. I called told them I could get it the following day. Which was fine. I arrived the next day, my vehicle was brought out and everything was fine. I asked for the paperwork and they said that it had to closed out. I was told it would be mailed and asked my address ( which is on my paperwork) or I said they could email it. Which I asked for my email address ( which is on my paperwork as well). A few days to by still nothing. I call and speak to the service desk and was told it would be mailed out. To this day, I still haven't received my be paper work. The work needed was satisfactory, follow up, not so much.
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September 2023 by Kristi Cargill
My husband and I decided to sell our van to Scott Will Toyota after Fred reached out to us. The process was so simple and they met the number we had in mind. Fred was great and we really appreciated the ease with which everything was handled.
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September 2023 by Bryan Branham
I just wanted to thank everyone who helped my family walk out of there with a brand new, only 2 miles on the odometer, Toyota Corolla. Great service from the phone call first thing, all the way until closing the deal. I would recommend Scott Will Toyota to everyone I know. Thanks for all your help and looking forward to our dealings in the future.
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September 2023 by Andrew Vanderburg
I recently had the pleasure of purchasing a 2023 Corolla GR Circuit Edition from Scott Will Automotive in Sumter, South Carolina, and I couldn't be happier with my decision. From the moment I walked into the dealership, I knew I was in for a fantastic customer experience.One of the things that stood out to me was the hassle-free and straightforward negotiation process. Unlike some other dealerships where negotiations can be time-consuming and stressful, at Scott Will Automotive, it was refreshingly smooth. Gregory Jenkins, my sales consultant, deserves special recognition for making this process so seamless. His professionalism and expertise were truly top-notch. He listened to my preferences and needs, and I left with the exact car I had been searching for.I can't emphasize enough how much I appreciate the excellent service I received at Scott Will Automotive. The friendly staff and their dedication to customer satisfaction truly set them apart. If you're in the market for a new car and want an outstanding buying experience, I highly recommend visiting Scott Will Automotive. Gregory Jenkins and the entire team there will ensure you drive away with a smile on your face, just like I did.
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September 2023 by Jeff Byer
I purchased and had four new Michilin tires installed at Scott Will. Even though the original tires showed no abnormal wear, they made me purchase an alignment. No adjustment was needed. Also, the tires did not feel like they were balanced properly so I took my Highlander to the Firestone at Shaw Air Force Base. ALL FOUR NEW TIRES HAD NOT BEEN PROPERLY BALANCED AT SCOTT WILL.
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September 2023 by Tami Hughes
Y'all were a life saver to me!I was driving from Naples, FL all the way up to Waterbury, CT. Luckily my son is stationed at Shaw AFB. My maintenance light came on. I thought it was the beautiful and smooth SC roads. Not only did they squeeze me in on a day they were packed and had three call outs due to sickness, but they were gracious, kind and every single person I encountered had a smile on thier faces. This is a great place to go. They were honest and took care of my car and me. Thank you to the staff!!! I wish I could call out a special thank you to the very entertaining gentleman (skinny guy with silver-ish hair/ I refer to him as the "silver fox") who in addition to helping me also gave me a ride to DD so I could get a couple donuts and a fufu coffee. Also the lovely young lady behind the counter (skinny girl w/ glasses/ I refer to her as "Ariel", the landlocked mermaid). Thank you again!!! Y'all have a great day.Respectfully,Blu Hughes
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September 2023 by Andrew “Mase” McIntosh
Very friendly staff. Just stopped by with my Export car to take a look at the newer model and was met with people who knew what they were looking at and extremely polite. Will be returning for my timing belt replacement!
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September 2023 by Linda Justice
I bought Toyota 3 times because of this service department. While it hasn't always been hiccup free, this has been the best service by far from any other place we've received service by in our 28 years in Sumter. This specific visit was great.Please don't change Scott Will. Sometimes cutting corners results in other cuts. I don't wish for either and hope you're around for years to come.
