Sumter Auto Mall offers a range of automotive services with a focus on customer satisfaction. Many customers appreciate the thorough communication during service, though some have noted gaps in communication, especially regarding updates on vehicle status. The staff is recognized for their professionalism, with particular praise for experienced team members who provide clear explanations of the services and repairs needed. Customers have reported positive experiences during trade-ins and routine maintenance, such as oil changes, where waiting times are reasonable and comfortable. The lobby amenities, including Wi-Fi, enhance the waiting experience. Overall, while Sumter Auto Mall has received commendations for excellent service and knowledgeable associates, improving communication remains a point for potential enhancement.
Great Service and made to feel special at the auto parts department!
December 2023
Very pleased with this trade-in. Kendrick did good, but sense that he was not very familiar with the Honda Ridgeline. Theresa on the other hand was extremely helpful and you can tell that she has a lot of experience! She and Kendrick were very professional and I'm glad I met them!
June 2022
Great service department! Always going the extra mile.
