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August 2022 by Rafael M. Villanueva
Lots of services to ship a package. Reliable service. Nice staff
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August 2022 by April Pikago
Have had nothing but problems in trying to get my computer that I spent thousands of dollars on to my location. I’ve called their number and it’s completely automated and is NO help. They said they tried to deliver my package on August 1st at 9:50 am but I was home and they never knocked! The next day they tried to deliver to THE WRONG APARTMENT and left a note on my neighbors door! She and I had a long chat and she wasn’t expecting ANY packages. I tried to call the location and of course got an automated call. I tried to talk to a representative but they kept telling me it was to be delivered by 7PM when I have an email from UPS saying between 8-10am and still no delivery. On top of that I took time off work to be here to sign for it AND NO PACKAGE. Worst experience of my life trying to get something delivered! Can’t get any answers and the UPS drivers are SO INCOMPETENT.
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July 2022 by Teresa Jones
Missed a delivery of a new phone the day before I was headed out of the country. Went to the CC on Electric Drive and was helped by Debbie Painter. I cannot say enough good things about her. Technically she was just doing her job, but she was so accomodating and friendly that I wanted to send a shout out for her. If you see her or know her managment, please pass on the kudos!!!
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February 2022 by Michael Adams
Went to pick up a package , customer service was awesome.
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January 2022 by Daniel Thompson
I got delivery confirmation on my phone that my package was left on my front steps,been home all day with front door open and ups man never showed up,smh
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November 2021 by Loretta Wells
Clean parking lot
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November 2021 by Deneshia Richardson
Since I have moved in the Wedgefield area my packages are not being delivered at all. I do not have this problem with any other company so I am certain there is a problem on the driver’s end. I checked my app for packages and each time it is expected to be delivered the driver goes in and update as if they made attempts to deliver my package or that the address is wrong and never even bother to come out here. I always have to wait a few days after I expect my package to contact my seller only for her to tell me ups has requested a pickup and put it in as if I made the changes myself.
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June 2021 by ZeroNotHero
They constantly cannot get packages out for delivery on time. 3 out of every 5 packages I get through this hub wind up being a day late because they can't, or just don't, get them on a truck. They have also told me every time I call to come pick up a late package that it is locked up and they have no way to get to it so I just have to wait. Management needs to be fired.
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May 2021 by Romona Gauthier
They were so nice. If you are nice and pleasant people will reciprocate
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April 2021 by Christy
Friendly, helpful, and quick every time I go. It's cheaper to mail packages at the Electric Drive address. You have to go in the afternoon hours to mail packages at the Electric Drive center which works well for me!
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April 2021 by Wanda Wright
I ordered some items a few weeks ago from Amazon and upon delivery it stated that it was out for delivery in Sumter. Two weeks later still no package. Called Amazon again to resend the item and again out for delivery in Sumter but no package. I tried to call but only got the run around! UPS is the only delivery service that I have had issues like this and they do not update the status like requested.This is unacceptable!!
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April 2021 by Christy M.
Friendly, helpful, and quick every time I go. It's cheaper to mail packages at the Electric Drive address. You have to go in the afternoon hours to mail packages at the Electric Drive center which works well for me!
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April 2021 by Jessica Hill
Customer center went above & beyond for me. Thank you so much.
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January 2021 by Michelle Williams
This is the second time we had a package to come through sumpter ups. First package Verizon sent out, ups tracking says the package is on the way then there is no tracking at all, then the package popped up. Now this time we had another package suppose to arrive last Friday, have not received the package yet. Call ups they said the owner who purchased call In to change the address. That was a lie. The address they called out never heard of it. This is the only ups facility we had this problem with. We order several packages that came through ups facility and never had problems with the tracking not tracking. Call to ask about my package, they say I call to change the address. I never heard of someone calling ups to change address. This place need to be investigated.
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November 2020 by Tony Looper
Terrible service, I've attempted to get my package delivered three separate days in a row explaining the time I would be home to receive my package. Each day they ignored when people would be home to get it. I even called to meet the delivery driver to grab my parcel and the driver had arrived apparently arrived way earlier than the time he was supposed to deliver at as I was earlier told and missed the pick up. Essentially I had given this company time to rectify issue after issue. Ultimately I had to have them hold my package at the center for me to drive an hour to go pick up instead of it being delivered (like I paid for), and wasting gross amount of time and money for a service. TLDR use anyone else even USPS, they will mess up and make you have to do their job for them.
