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August 2023 by Chris
I have been a BB&T/Truist customer for 8 years, and I am looking for a new local bank. Walked in at 9:30 am to get a document notarized. Counter staff are not notaries (!). The 2 officers were with customers who "had appointments. " It took 40--no kidding--minutes for one of 2 officers to break away long enough to notarized my one document. Another bank can do better. Bye.
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March 2023 by W
Tonya was great to deal with but Cindy had somewhat of an attitude once we asked for a wire transfer.
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October 2022 by david macphee
TRUIST is not a good bank. My wife tried to cash a check from one of their customers and was told by teller that there was an $8.00 fee because we don't have an account there. DOESN'T make any difference that the check you are cashing is one of their accounts.I am fairly sure that this is ILLEGAL and the teller was trying to get us to open an account.DON'T RECCOMMEDED TRUIST, they are not nice people.We will be fileing a report with the BETTER BUSINESS BUREAU and the FDIC.
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September 2022 by Zachary Jentz
Waited twenty minutes while the banker chatted on the phone only to help the next person to walk in after me. Worst costumer service I’ve ever experienced at a bank
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September 2022 by Maegan Tavani
Bank opens at 9am. Phone lines open...?
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September 2021 by Super Cycles & Scooters
They've always been great to me.