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October 2023 by M H.
Horrible experience at Walmart Auto Care Service on 10/28/2023. I went in for an oil change and a flat tire repair, with the latter being covered by my paid Walmart+ membership.They told me they couldn't fix my flat tire because it was 5 years old, supposedly following their policy. I asked to see this policy, but Riley, the auto tech, responded, "show him the policy since he doesn't believe us."I checked Walmart's website and in-store displays but found nothing about a 5-year tire policy. There were information on tires good for 6 years. When I asked the Auto Care Service manager, she was rude and providing no concrete policy documentation.I asked to speak to the store manager but was lied to, with the claim that the manager was off that day. However, as I walked around the store, I found the store manager, Courtney, who was polite and understanding. She promptly resolved the issue, instructing her team to honor the flat tire repair, which should have been straightforward from the start.Strangely, when another customer and I watched Riley doing the tire repair through the store window. He appeared paranoid and nervous, glancing back at us. The customer even commented on this by saying, "yeah, we are watching you". Riley later claimed they couldn't repair the tire due to a side puncture and provided a policy on the type of repairs they can do. However, the puncture looked clean and lacked any foreign objects like nails, and the tire clearly emitted a hissing sound. When I previously tried to inflate the tire, it deflated slowly, without hissing, suggesting an intentional side puncture as retaliation.My experience at Walmart Auto Care Service left me deeply dissatisfied and questioning their service. Despite a few exceptions like the nice cashier Dolores, the presence of multiple problematic employees raises concerns. With other online reviews echoing similar complaints, it's clear they need restructuring or new management. The inconsistent and unclear tire repair policies, coupled with the troubling circumstances surrounding the tire puncture, warrant caution for anyone considering Walmart Auto Care Service. Don't expect competence, good customer service, or honesty.
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September 2023 by Melissa Burke
I was in a hurry and they acknowledged that and got me out quickly. Great job. Friendly staff
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August 2023 by alicia hudgins
Horrible employees. Refused to give me a refund on a dead battery. Said it was something other than the battery. Even said I brought the wrong size battery. Was very short and horrible. Definitely wouldn’t recommend.
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April 2023 by Russell Holland JR
I have aftermarket rims. The lady refused to install any other tire size than what the manufacturer recommended sizes is according to door panel. Ridiculous, went next door to Firestone, they installed my requested tire size no problems. How much business are they turning away? It seems they were looking for any reason to get out of work. They were not busy by the way. Lady at register said no problem, however lady who actually installs tires refused.
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March 2023 by Zulu Saint
Terrible place to go get help for tires and their employees seemed disgruntled and not willing to help the customers. I caught a leak in my tire amd went to get some assistance. Much to my dismay they said they were closed and it was 45 minutes before their closing time. They seemed more interested in smoking cigarettes than even making an attempt to help. Then one employee was extremely rude and cut me off before I could explain my situation. Another employee just ask of i needed to buy some fix-a-flat but I just went to Pro Tire and they helped me even though they were actually closed Pieces of advice avoid this shop at all cost!!.
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January 2023 by john webb
I came in for an oil change and I was the second person to arrive there was only one person in front of me. I was told it would be a 2-3 hour wait if the person in front of me got 4 tires installed. I have 4 tires installed on my car multiple times over the years and it usually takes no more than 45 minutes. Terrible customer service, the lady at the counter was extremely rude. Don’t waste your valuable time going here
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December 2022 by Cary Jenkins
Courteous staff and answered questions and offer services and plans.checked in at desk and vehicle pulled in for services with no appointment. Had ordered tires on line and delivered to store. Very friendly and professional ?Services: Tires
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October 2022 by R Gardo
Walmart auto care has always been a disappointment it doesnt even matter which one i go to
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September 2022 by Georgia
I waited an hour and no one was at the desk during their business hours. No associate in other areas of the store knew how unlock the trigger door for me. I had to walk out the stoor, around and outside and grab my car and leave.
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September 2022 by A. J. L.
Bought tires from Walmart but they would not install them on my aftermarket wheels which was unexpected. Had to take the tires to another shop.
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September 2022 by Jade Jennings
Manager Charlie was really rude just being very unprofessional didn't know anything about cars just really incompetent when it came to doing her job I would rather let the homeless man out front touch my car before they ever will do not recommendServices: Oil change
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September 2022 by Steve Fitch
Tried to get tires for my carCan’t even get anyone to answer the phone or find out if they have them
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June 2022 by Sharon Pinson
Went in to get a quick oil change in and out in minutes!
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May 2022 by Ashton Harris
I'm pretty d*** with cars, but the price seemed right when I went to get my oil changed (considering what I was told to expect). My service lights wouldn't go off and I had to come back a week later to make sure it was alright, and they helped fix it quickly. Pretty good experience- I might use this one again.Service: Oil change
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April 2022 by keke kekee
Second time that I tried to get a oil change and now I'm starting to believe everyone is program to say it's a two hour wait.. mind you I was there at 740 you literally just opened.
