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January 2024 by sam vic
They never sent us text that our glasses is ready for pick up and never answered phone.
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February 2023 by Blair Wright
I recently took my 99 year old grandfather in to get his new glasses. Leslie helped us and the turn around time was quick. Leslie went above and beyond to get them to him! Wonderful customer service and kindness that is hard to find much anymore. Thank you!
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February 2023 by Bella M
Left here recently fuming! After waiting weeks for our daughter's glasses WE called only to be told there was a paperwork issue and they were never ordered. But were assured they'd be ordered that day. Two more weeks pass before they finally come in. I should have gone somewhere else after that but went there for my own glasses. When I say avoid Rhonda it's the nicest thing I can say. From talking down to customers to the other employee who was there to just being rude for no reason! And no less than 4 times she threw out that she's been doing this for 15 years. Great but your attitude is still gross. I'd pay more and go elsewhere.
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June 2022 by Adison U.
Not the best. I came in for an eye check up and they made a prescription that does not work for me. When I got my glasses I had continual eye strain after wearing them for days. I came in and asked to be rescheduled for a second eye check up. Which was happily complimentary. But they would not be able to see me for the next 2 weeks. I needed my glasses fixed as soon as possible due to extended travel and had to go to another eye doctor and pay for the eye check up without insurance in order to fix my prescription. It is my expectation that when somebody else makes a mistake that they have to pay for it and that they attempt to fix their mistakes as a high priority. They are fixing their mistake for free but this is the least I expect from a company, that they fix their mistakes. Walmart Vision Center does not fix its mistakes well. I was obliged to spend a few hours of work and time on my part trying to solve the problem and also paying for an eye visit with another doctor to fix the prescription. Walmart visitors center should focus more on its customers by ensuring a better experience to those affected by their mistakes.