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January 2024 by Daphne S.
My reason for this review is to express the best service from Paige at the TR Carolina Ace Hardware. I purchased a gift card there. I lost the card but had my receipt. initially I spoke with the owner's wife about this and she told me there was nothing they could do. I called Ace Hardware headquarters and was told I should go to the store I purchased the card from. I went back to this location and no managers were there at the time, however a young lady by the name of Paige was called up to help me. She was so kind and professional, listened to my situation about my lost card. She asked for my receipt and very promptly went into the system, within minutes she had cancelled the original card number and issued me a new card. I recognized Paige as being the young lady that had helped my husband in a previous store visit. Her kindness , attitude and knowledge was exemplary .
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November 2023 by Tucker Pschorr
Always love this place! Besides Lowes, this is my favorite toy store..
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November 2023 by Nico Jones
Arrived to the store at 7:55 pm due to an emergency bathroom issue. Before I can even get out of the car, was told by the manager that they close at 8pm. I think that’s terrible customer service. I got back in my car and drove to Lowe’s. So much for the “neighborhood hardware store” mantra. Terrible customer service. Won’t be spending a dime here. I’ll drive the extra 20 minutes. Will also not recommend this place to friends and family.
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November 2023 by Brian Smith
I love Carolina Ace. I'm so happy that they opened the store. Here all the staff is phenomenal and they owe that to great ownership
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October 2023 by Kelly Powell
All the employees I have dealt with are very nice and helpful. Bill is there most times I come in and he always answers my questions and helps me with what I need.
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September 2023 by Solid Rock
One of the check-out ladies with brown hair and freckles is not pleasant at all. She was curt and unsympathetic to my situation below.I live in SC, but I went to Asheville, NC to pick up a cabinet. Because of the timing, I wound up having to load it by myself. I went to an ACE near Asheville to buy a hand truck and a dolly, but I wound up only needing and using the hand truck.A week later, I went to an ACE near my house in SC and tried to return the unused dolly (I used the hand truck so am keeping that), to which they said they don't carry that, but the new Carolina ACE in TR does carry it, and they may accept a return even though I didn't buy it from there. So, I drive another 20 minutes to this location, kindly explain the situation, and the initial blonde lady is nice and says "let me check," and motions the brunette over. The brunette looks at the receipt and snaps "Nope, didn't buy it here, we can't take it," and hands the receipt back. I say, "Even if you guys carry it...? I just came from another store that said you might be able to help.." And she says, "all stores are independently owned, it has to go to the original store" (over an hour away), and she walks off. No "sorry for the inconvenience," no "we might be able to do a store credit", nothing.Surprised by her curtness, I say "....okay." and turn to leave, and the blond lady says, "sorry about that," and I say "it's alright." So good on her, but the brunette was kinda rude and seemed to be annoyed with her job in general - not the kind of person you want interfacing with customers.
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September 2023 by Design & Schematics
Friendly service! Good quality merchandise! They offer an array of mulch and light bulbs.
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September 2023 by Jessica Lanham
Very helpful and polite employees. Helped me with exactly what I needed and got me out the door quickly.
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September 2023 by Brandon Taylor
Their prices displayed on the shelf almost NEVER match what it rings up for so I only go if I need something small.
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August 2023 by Mike Austin
Nice, clean, fully stocked location. Employees were very helpful
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August 2023 by Rebecca Owens
I was really excited when I found out the owner of the Flat Rock store, which I always enjoy shopping at when in North Carolina, was going to open the Travelers Rest store.....just to be disappointed...every employee I have dealt with at TR except for Chase has been very rude and knows very little about customer service!! We were there last Friday and was at the checkout with Chase and Paige rudely interrupted our transaction to tell Chase about another customer...very rude...in fact, we told Paige to let him finish our transaction and then he can help another customer...recommend going to the Ace Hardware on N. Pleasantburg in Greenville but if in TR , go to Tractor Supply!!
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August 2023 by Loretta Divine
Nice new hardware store. Quite large. Impressive selection of stock.
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July 2023 by Michael Corbett
FYI, — My recent experience at your Travelers Rest location in South Carolina I have attempted to purchase items at this location on two occasions they advertised, I called ahead said we had it on the shelf. I drove the 10 miles to get there at no such item on the shelf. I was encouraged by the liquid propane sale in the flyer. I went to the manager and before I could even say anything, he said, how can I disappoint you today? Who says that especially in a management position you have the wrong guy running the ship here. I have 2-30 pound tanks and asked if we could be charged for 3-20 pound tanks the manager said it doesn’t work that way. Cut and dry and he walked away. I won’t be back. I will drive additional miles into Greenville. I will spend my dollars at a location that works with me to figure out solutions to my questions.
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July 2023 by M C.
FYI, -- My recent experience at your Travelers Rest location in South Carolina I have attempted to purchase items at this location on two occasions they advertised, I called ahead said we had it on the shelf. I drove the 10 miles to get there at no such item on the shelf. I was encouraged by the liquid propane sale in the flyer. I went to the manager and before I could even say anything, he said, how can I disappoint you today? Who says that especially in a management position you have the wrong guy running the ship here. I have 2-30 pound tanks and asked if we could be charged for 3-20 pound tanks the manager said it doesn't work that way. Cut and dry and he walked away. I won't be back. I will drive additional miles into Greenville. I will spend my dollars at a location that works with me to figure out solutions to my questions.
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June 2023 by steven huffine
Very organized
