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September 2023 by Stephanie
I have been using this store for years and I still love it. ❤️
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July 2023 by Michael B.
Walgreens has been the preferred drugstore of my family for many years and this store is the one we usually visit. That customer history is the only reason I chose 2 stars instead of 1 for this review after the incident that occurred the morning of July 9.That morning my wife went to the Travelers Rest store to buy a newspaper for her elderly father. The paper happened to have a picture of President Biden on the front page, and when my wife laid it on the counter, the cashier slapped the picture loudly and exclaimed "I just had to get that out of my system."My wife replied that she had only come in to buy a paper, and did not want to hear a political rant, especially one alluding to violence toward the President. When the cashier persisted, my wife told her that she was behaving inappropriately, and if the did not stop a conversation with her manager would be necessary. She proceeded to laugh in my wife's face and told her to go ahead and tell the manager, that he wouldn't care.Upon returning home, my wife called the customer service number to file a complaint. The customer service representative told her that she would be passing the complaint down to the local store and that my wife could expect a call from the manager. A week has now passed, and we have received no calls, emails, or other communication from any representative of Walgreens.We understand that employee conduct cannot be policed around the clock, and that given the current labor shortage it is not always possible to place the best people in the right jobs. However, when management is alerted to a problem of this nature and makes no effort whatsoever to follow up on it, that is inexcusable and indicative of a lax culture that does not value professionalism or common courtesy. When a company does not teach or enforce basic respect toward its customers, it is likely to be negligent in other aspects of its business that are more likely to impact the health and safety of customers and employees. My work requires me to interact with the public on a daily basis. I encounter people with a wide variety of backgrounds with an equally wide variety of personal and political beliefs. Therefore, I leave my own opinions and beliefs at home. This is both a good business practice and a common courtesy. It is painfully obvious that Walgreens does not share this value with me, and as a result they no longer have my business.
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November 2022 by Barbara Bohannon
Everyone is so helpful...
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September 2022 by Sandra E.
This Walgreens Pharmacy in TR needs a major operations overall. I'm sitting in line at the drive through and car in front of me is there for 20 minutes. They were helped but some issue occurred. Can you figure out how to get help at this Walgreens? The line is so backed up because of one car. Where is manager? This is not the first time. Frustrating.
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August 2022 by Joshua Fowler (Yoshi)
I get all of my prescriptions from Walgreens. I never have to wait long and they always have my meds. Very nice associates and pharmacists too.
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August 2022 by Google user
I get all of my prescriptions from Walgreens. I never have to wait long and they always have my meds. Very nice associates and pharmacists too.
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July 2022 by Joshua Fowler
I get all of my prescriptions from Walgreens. I never have to wait long and they always have my meds. Very nice associates and pharmacists too.
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January 2022 by Pat H.
This pharmacy has problems with submitting prescriptions to insurance on a consistent basis. Many rejected and need to resubmitted creating longer waits. My guess is they make many typing errors when submitting to insurance. The pharmacy does not contact the physicians office for clarification nor do they contact the customer about the problem/rejection creating unexplainable delays. If the patient does not follow up the issues is never resolved. The pharmacy staff is polite but most likely understaffed. It is very busy pharmacy. I seldom purchase anything from the store. The selection is limited and they are often out of items. Less frustrating too just go to Target.
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May 2021 by Nadene LaBonte Vincent
The pharmacist who gave me my covid shot I didn't even feel anything didn't even know he gave me the shot that's how good they are there. I do recommend that Walgreens and Travis arrests they're fast they're polite and they are good at their job.
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February 2021 by Theresa Marie
I had a medication for my 10 year old daughter called in by her doctor. I was in the room and actually watched her leave it on the voicemail. I know things get busy, and in this time, I understand there is a lot going on. I waited until after work that day, to pick it up (this was 5 hours later), and after waiting in line at the drive-thru for about 20 minutes, they said they did not have a prescription at all for her. I reminded them that it was left on the voicemail, and the girl walked away to check, came back and said there was no voicemail left? Which is a bit unnerving, considering it was in fact the correct phone number and I actually watched the Dr. call it in myself. The next day my daughter had to have surgery, and when I told her Dr. about the "mistake", needless to say she was upset. She even went back and confirmed she did in fact call it in, and left a voicemail. We went ahead and called again, and thought we were good to go. Because the medication was , well not filled for whatever reason, the surgery itself went in a totally different direction. Upon leaving, we went back to get it after the Dr called it in a second time, and they told me that it was not in stock. Something that should have been told to the DR when she called for the second time. I asked for it to be transferred to a different pharmacy, and very quickly was told that "no walgreens has it". Luckily there is another pharmacy just a stones throw away, who helped me immediately. I was very polite but this should not happen, ever. Especially with medications for children who are having surgery. The staff seemed really clueless both times, and if you do not have something in stock, that should be told to the DR immediately so the patient can get what they need somewhere else.
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December 2020 by Ashlyn Queen
I’m writing this review as I sit and wait in this drive through. Been waiting over 10 minutes and there’s still one car in front of me. There were only two to begin with. Going to be switching to CVS. If only I had a dollar for every minute of my life I’ve wasted waiting on my medication here. I’d have enough to buy this Walgreens.
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December 2020 by Jimmy W.
My insurance requires i go to Walgreens in T.R. for prescriptions. That's the only reason i go there. The service is the worst of any business i have ever been to. Plan on 30 minutes waiting. Not nearly enough employees. Many times one person has to work the counter, the drive up window, and answer the phone. I've had to use them for a year and a half now, and its the same as the first time i went there. Walgreens does not appear to care about this pitiful service.
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August 2020 by Doug E.
Their drive-thru is the slowest in TR. They have been this way for the past 2 years without adding pharmacy staff to handle the increased traffic. Unfortunately my health insurance requires that I go to Walgreens...otherwise I would go to CVS!
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August 2020 by Claudia W.
A few staff members at the pharmacy are kind and helpful like pharmacist and pharmacist manager, others are just blatantly rude and inefficient. Plan to wait 20-30 min while picking up prescriptions through the car window and 30-45 min inside the store. There was a rude lady (Patrice is her name) that kept deleting my prescriptions from the system after getting notified that they were ready and ignoring me if I was next in line and she was attending. After complaining about this several times, she was gone. Thank goodness! She was the most horrible person I have ever met in my life.
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August 2020 by Alexander L.
Yesterday morning I came by to have my passport photos done. David was incredibly helpful and personable and was professional and gracious in balancing front end customers with the photo department. He is an extraordinary associate and he made my visit to Walgreens excellent. Thanks, David.