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July 2023 by courtney stevenson
Terrible experience. I submitted my paperwork on the App and was told to pick a local representative to work my taxes. After 6 weeks, I had heard nothing, but on the app it said they were in progress. I finally called and was told that the local office isn't even affiliated with the app and was given an 800 number. When I called it they haven't even assigned me to anyone. Never again! Also, had to provide my full social to the lady at the 800 number which made me very uncomfortable since it sounded like she was working from home surrounded by a lot of people.
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March 2023 by Timothy Delaney
DON'T DO IT.
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March 2023 by Christina cook
I had an appointment at 9am when they opened. When I got here (at 9:03) they already had someone in the back. At 9:15 the employee asked what I needed and I told her I had a 9am appointment. She responded "okay" and kept walking. So apparently appointment times don't matter here. Last year I said I wouldn't be back, and now I remember why.
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August 2022 by Kait S
The experience was just ok. I was charged $500.00 to file my own personal head of household taxes. My taxes weren’t complicated and when I asked why it was that amount she wouldn’t give me a straight answer. I didn’t receive what I was supposed to be getting. ($ 4,000.00 less) I called the office to speak to my tax prep person, no one answered, & I left a message. I still haven’t received a call back. They charge whatever they want. This isn’t my first time using H&R Block but , it maybe my last. I feel like I was robbed with their “fees” this year and I’ve never paid that much in the past. I will be contacting corporate if I don’t hear back.
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April 2022 by kaitlyn Smith
The experience was just ok. I was charged $500.00 to file my own personal head of household taxes. My taxes weren’t complicated and when I asked why it was that amount she wouldn’t give me a straight answer. I didn’t receive what I was supposed to be getting. ($ 4,000.00 less) I called the office to speak to my tax prep person, no one answered, & I left a message. I still haven’t received a call back. They charge whatever they want. This isn’t my first time using H&R Block but , it maybe my last. I feel like I was robbed with their “fees” this year and I’ve never paid that much in the past. I will be contacting corporate if I don’t hear back.
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March 2022 by Christina Jenkins
The main reason for my score is the service and timing was excellent!
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February 2022 by Mike Walker
So sweet and very perfessional
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June 2021 by Jimmy Pye
i have my taxes file with h&r for years and 2017 i just got something form irs saying i owe money and when i went back to find out what happened they told me someone had whited out some info on taxes form and they could not help me
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June 2021 by Ricky Edwards
Used you for years
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April 2021 by sophia williams
The kind and patience service that was rendered unto me.
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April 2021 by Gerald Kodi Pinckney
simple they treated me like family
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April 2021 by Tellya Later
Great customer service!
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March 2021 by me off jack
Will not be going back. Only got a 400 on my return and h&r block decided taking 200 of that (fair right) plus our tax prep was not very communicative. And was to busy taking personal call during my viewing and it wants tammy. Shes great!
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March 2021 by Timothy DeWitt
They are friendly and knowledgeable.
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March 2021 by Tabitha Edwards
Tammi is awesome
