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June 2023 by Crystal Smith
Lily was so helpful, they took their time and did an outstanding job! I'm so grateful for them.
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May 2023 by Tracy Brock
Great experience! Austin was a great help. And helped me save $30 off my bill. Very nice and very good at helping multiple people at once.
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April 2023 by Ira Parnell
Horrible customer service rude people I will never go here again
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April 2023 by Juan Pascual
Very nice lady work and help me get my phone working. I buy new phone and it is good.
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April 2023 by Dyann Siler
David was fantastic. Knowledgeable, professional, and helpful. He made switching so very easy, instead of tedious torture like prior services I've used. Just another reason I know it was the right plan for me and my family.
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April 2023 by Jeffery Kelly
I will never go to this store again the people were very rude and not helpful whatsoever
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April 2023 by Melynda Way
Austin was very helpful he made the process of adding a line and switching over so easy! This was the quickest best experience I've ever had!! Thanks Austin!!!
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April 2023 by manny_moya_bklyn
The manager Andrew was not forthright about their service that got. Bought a new samsung galaxy A53 but it will not play ▶ videos in 4k only 1080p on YouTube. He said I could get a partial refund but I will lose a lot of money ?. Do come to this store for quality service or deals.
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February 2023 by Rovanda Lippert
I came in this store about a month ago to get new service and a new phone. Everything was so easy and everyone was so helpful. The manager there (I think her name is Ariele) she was so patient and kind to me and she made me aware of all the benefits of the new plan I choose. I didn't know I could get unlimited data so cheap..... she also gave me a brochure on this government program. she said if I get approved it'll help save money off my bill, so I think I'll have my grandson help me apply. Wonderful experience!
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February 2023 by Aishia Johnson
Great deals for the entire family.Friendly staff and great phone service for everyone.Also have options for you to save $30 off your bill.Stop by and see the team!
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January 2023 by Sylvia Thompson
Lily and Aeriel were so helpful.
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January 2023 by Tammy Church
Employees are really sweet. Store is always very clean. New management is very helpful. Been coming to this store for years. Very happy with my new moto g pure.
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January 2023 by Kimberley Bryant
I have to say, this was one of my best customer service experiences by far. I went to this Cricket with the expectation of just changing service from one company to another. Kimberly and Aeriel went above and beyond to not only change my service quickly but also be sure my son's service was changed in Illinois as smoothly as possible. When I walked in, there was a customer there that was doing her best to "get something for nothing". In mid-conversation with the customer, her disgruntled boyfriend came inside spouting vulgarities and both of these ladies handled the situation so well! They were professional, educated both of the customers about the available options, and repeated answers as needed. Not once did they lose their smile. I was impressed. Once the customer and her disgruntled partner left, it was my turn. They apologized for my wait and answered every question I had. Not only did they make sure I was satisfied and thoroughly informed of the steps, they contacted the Cricket where my son lives and helped with the process to get him switched over as well! They activated our phones, made sure we had service, turned on our HBOMax, showed me how to log into Cricket's website, informed me about all of the array of options and took their time. This was close to closing time and they didn't rush me so they could close. Any time I've ever had a question since that day, they're quick to answer the phone and answer my questions. This is the Cricket for me and I hope to continue doing business with them for a long time to come.
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January 2023 by Audrey
I love this store. The people are always helpful. They never make me feel d*** at my young age of 86 they always explain things kindly to me.
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January 2023 by Kala Elgin
Best phone company so far
