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December 2023 by Lori B.
I would give them a -25 if I could!!! My granddaughter went to Once Upon A Time daycare in Brandon SD for 38 days which was not good. They put a 2 years 11 month old in with school agers. Yes, all day every day. I was told on our last day State doesn't have an issue. I asked Dale the owner, why an older 3 could not have moved up? That wouldn't work for ratio was what I was told. They are always over ratio when school agers come in the afternoons. That same day a 2nd or 3rd grader was kicking an outside toy when she was on it. She was yelling at him to stop and he did not stop. I asked him why was he was doing it? I got shrugged shoulders. Staff did not see this because there were 3 or 4 staff members, plus the owner standing by the gate talking to one another. 2 or 3 of them with their backs to the kids. I motioned for the owner to come over. I told him what had happened his response was "we will watch".How can you watch when backs are turned and clustered together. I found out later that he was mad that I talked to the kid, someone needed too! I watched the whole thing take place that's why. Someone needs to protect the younger kids. He only once introduced himself and that was Tuesday before we left the center. He had seen me more than once and never introduced himself. But I only knew the managers name and face. The assistant manager I knew her name but I was never interacted with her. The owner did tell me that "if you're not happy to leave". That hurt his pocketbook cuz they received state money for her tuition. $400 more than they were charging me for. You need to know that 1 year olds to school agers are all together in the same play yard. Yes, because of ratio. One thing I forgot to say is my granddaughter is not potty trained. They let a 2 year old go to the bathroom by herself. I'm assuming how heavy the pull-up was when I picked her up, they only changed it when she told them she pooped. If staff had a questions about my granddaughterthey would ask my 26 year old daughter who worked there. She would tell them to talk to me. I only Never did I get asked a question nor told how her day was, if she napped. You know the typical things she staff tell parents. My daughter who worked there was told her first day that the staff toilet doesn't always flush. Just leave it and try flushing later. That's disgusting in every way!!! Hmmm wonder if State knows about this issue. It's their only staff bathroom. This daycare always flys under the radar. Nobody speaking out about their faults. Not anymore! The State inspector comes almost on a weekly basis. Why, because they are on probation because of ratio not being meet. BE AWARE!!!
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January 2022 by Caitlyn Troge
This is an amazing childcare center. The staff is extremely dedicated. They give your children dedicated attention until you pick them up. A lot of centers start cleaning while the kids are still there and teachers have to multi task at the end of the day, not here.This center is so great my kids ask if they are going to daycare in the morning and yell in excitement when I tell them yes.Very clean and kid centered. Love. It.❤️
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January 2021 by Jamie Jackson
Our kids currently attend this center and we have been overjoyed with how well its run. The staff is incredibly attentive, the facility is spotless, and the amount of info they give you about your child on a day to day basis is more than we could've asked for. HIGHLY recommended
