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January 2024 by Dorothea Felter
Rooms: Not a pleasant smell and bed felt damp, musty.
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January 2024 by JoAn W
Towels were very thin, a fairly inexpensive upgrade.
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January 2024 by Nancy Chirafisi
This hotel is centrally located to the sights & things you want to see & do. Staff is friendly & helpful. Stayed her 6vyears ago & will be back again. Love it.Rooms: Large, quiet & comfortable.Nearby activities: Centrally located to Crazy Horse, Mt Rushmore, & Custer State Park.Walkability: Easy walking distance tobrestaurant, miniature golf, & the Purple pie place.
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November 2023 by Jacquie Adkins Murphy
Decent Motel. Can be a bit noisy.Bed was pretty hard. Couch could use some cleaningNearby activities: Close to all the monuments, we experienced the Buffalo run and the hotel gave us breakfast to go.Was great since we got up at 3 am.
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September 2023 by Brunza LaBore
The rooms a big and very clean, the staff is very pleasant, the pool is clean and they serve a good hot breakfast in the morning. You can tell the staff here genuinely try hard to take care of the property and give the guests a relaxing stay.
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September 2023 by Nancy Moss
Very clean and comfortable room! Stephanie was very welcoming upon check in. The breakfast was very good also and the two women in charge did a great job keeping the food stocked for the crowd!Noteworthy details: Good restaurants in town!
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September 2023 by Matthew DeFeo
This was the worst hotel I have stayed at. The owners of this place just bought some dumpy motel and slapped the Best Western logo on it. My room has a bunch of drain flys coming out of the sink. The bathroom was super gross with no fan so it just turns into a humid mess when you take a shower. Tried to open up a window to get some fresh air and vent the bathroom and it was painted shut. Avoid this place if you can!
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September 2023 by Colleen F.
We were very happy with our stay at this Best Western. Our room was very clean and the carpet and paint appeared fairly new. There were no mysterious stains on our carpet. The water pressure is good and the room was very quiet. The heat/AC worked fine and was fairly quiet. The breakfast offerings are the usual eggs, sausage, cereal, breads etc that you find at most motels. There is no elevator and the rooms open to the outside but there appears to be plenty of main floor lodging. The staff was friendly and cheerful. The reason for 4 stars is that there was a noticeable stale smell when you first walk in the room that one got used to pretty quickly. Might be unavoidable.
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September 2023 by Matthew D.
This was the worst hotel I have stayed at. The owners of this place just bought some dumpy motel and slapped the Best Western logo on it. My room has a bunch of drain flys coming out of the sink. The bathroom was super gross with no fan so it just turns into a humid mess when you take a shower. Avoid this place if you can!
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August 2023 by Lake Bishop
The Best Western in Custer is one of the nicest Best Western's I have stayed in. The staff was amazing! The manager Stephanie was super sweet. We lost a purse for my 6 year old and she had the staff look for it and even said she would mail it when they found it. We ended up locating it before we left but that was still super nice of them. The breakfast was the absolute best continental breakfast I have ever had. Today we had biscuits and grave with fresh REAL EGGS, and bacon! Extra shout out to Laura the lady that helps with breakfast she was overly nice and even kept checking on us at our table! Thank you to the entire staff for making this a wonderful stay!The pool area is nice as well and very clean!
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August 2023 by Ellie Lehr
I thought I would love this hotel as the location is great and the staff seemed amazing! After my stay, I do not think as highly. I came home with bed bugs and after telling the hotel that, they said they had pest control look and didn't find anything. Funny how 14 days after I left there, I didn't receive another bite, and my previous bites started to disappear and stop itching. Also, we requested a handicap room which ended up being in the furthest building away, and they admitted the only thing that made it handicap was "the shower chair". Just wait, theres more! My cousin found old, leftovers in the fridge the day she got there(YUCK) and my towels had long black hair stuck in between them, and no one in my family has anywhere close to black hair. The bathroom's seemed nice but the vent was super loud and you could not turn it off, and our shower took over an hour to drain after we turned off the water(I stood in at least 2 inches of dirty water while showering). The food was ok. The staff running the kitchen had the sweetest people there, but they didn't heat up the food before putting it out... they expected the heaters to do everything, leaving us with cold food half of the time! Last but not least, the parking was horrendous unless you got there at 4pm and stayed for the night. Even when you had a spot, trying to back out was almost impossible. I am extremely disappointed in my stay and unless something changes, I will NEVER be staying there again and you really shouldn't either. Spend the extra few dollars and go to the hotels right across the street!Nearby activities: Super close to downtown so all of those shops and some yummy restaurants nearby!Walkability: There was an amazing Putt-Putt right across the street and downtown was within walking distance if you were willing to spend about 15ish minutes getting there.
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August 2023 by Amanda Lahn
We had a outside first floor room with wet bar to queen beds. It was super spacious. Everything was clean. Breakfast every day was amazing (7 night stay) definitely will stay here again. The soaps that they supplied smelled so amazing! You could tell the little things that they did to update everything and it just made it that much more special! Across the road is mini golf. The pool was the right temperature! Across the driveway is a seafood steak cafe/ bar. That was absolutely amazing. Prime rib was to die for definitely go see the owner. He is full of information about the area and gives you hot spots in the area!Rooms: We had a lower level, wet bar, two queen bed for a 7-night stay. It was super spacious. Pretty big TV for everyone to see from either part of the room.Nearby activities: Mini golf across the road and steak and seafood Cafe right across the driveway. Literally just a few steps. Absolutely amazing food awesome owner!
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August 2023 by Shalil J.
We only needed a hotel for essentially sleeping and this place suited us perfectly. Nothing too grand but it was clean and just what we needed for a quick overnight stay. The breakfast included a French toast with a strawberry marmalade that was tasty as well. It is pet friendly but only the room with 1 queen bed is pet friendly so if you need 2 queen beds, you'll have to pay for a second room
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July 2023 by Joyce Wise
Everything was so perfect! The people checking us in were so very nice! I loved our room off to the side. The restaurant just below Had wonderful food for dinner and so easy to take out or eat in. Walk right there. Breakfast at the Best Western was very good! We will be back!
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July 2023 by Heather Baratta
At first glance, this place is OK. Older, roadside motel look, but rooms are easy to get to. We had a large, 2-room suite with a king and queen in separate bedroom, and the bathroom area was also separate, with yet another door separating the shower and toilet. Unique but useful layout. The beds were comfortable. Pool was by far the largest indoor pool of every hotel we stayed on our 2-week trip, and there's a nice little raised platform area with more comfortable seating that was nice. Breakfast was in the main lobby and was decent. There were iPads on the tables for people to take selfies. Overall, it wasn't terrible, but on closer inspection, there were a couple real problems. Our bathroom had mold growing on the wall and ceiling. There is zero ventilation in there, and the toilet tank was leaking. One of the 2 sinks wouldn't drain well. The walls had been painted over several times and the paint was bubbling and peeling in several spots. The bathroom was overall pretty gross when you started looking at it. Not the greatest room, but we did stay in one that was worse. I would maybe look around a bit if you're able.Update: the response from BW is false. Our room had 2 sinks. It was a double vanity. And I watched the water coming out of the base of the toilet myself. The mold is prevalent and easy to spot as it incorporates a good 2 square foot area and is black mold on white walls and ceiling, so either this hotel thinks we stayed in a different room (please check again) or are lying, which ticks me off.
