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January 2024 by Lori G.
I really tried to support a local business and they tried really hard to make me change my mind! They are rude on the phone and give no indication they recognize a regular customer. They take a long time to fill scrips and never tell you when they'll be ready, you have to pry. Walmart, here I come!
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September 2023 by Mr. P
Needed two prescription refills transferred from another state.They got it done in less than 24 hours. They texted me when ready. More than satisfied !Thank you !
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July 2023 by Cindy Grohs
.Great folks! Always helpful. Kiera goes above and beyond to deliver!
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March 2023 by Terri G.
The worst customer service ever !!!!. I will never go back to that rude unprofessional pharmacy again. shame on all of the people who work in that pharmacy. unbelievable, awful and extremely unprofessional !!!!. should not be allowed to be open
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March 2023 by Tracy R.
We're local, so we try to shop small businesses, but after today's visit, I refuse to shop here. The store is nice and clean (it's been renovated), but the check-out person is RUDE and has NO customer service skills at all. I watched her browbeat a lady who was ahead of me (just because she wasn't sure about her debit or credit card). They have raised their prices (considerably), but when I asked why the price didn't match the price on the box, she really didn't care and just stated that 'that's the way it is'. Everything is at least a dollar more than what it says on the item and to me, that's ridiculous! This USED to be a quaint local store.
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September 2022 by Scott & Tamara
Really nice pharmacy staff and great community store with a good variety of things for this area … like that last minute poison ivy rash ointment, haha! They even sell CBD oil. Good customer service.
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September 2022 by lsmw3ktz
**OUT OF TOWNERS BEWARE!!!" I had my doctor submit a prescription to Carson Drug on Wednesday because I was low on my medicine and since we were here in Custer, Sourh Dakota for a week I thought it would be fine having it sent here. I was told that it would be ready on Friday. Stopped in on Friday and they said did not order it, even though my prescription was confirmed received on Wednesday. Then they ordered it for Monday. Showed up on Monday and found out the meds were given to another person. I was not contacted at all both tumes that they didn't fill it. It would be well worth the drive to Rapid City if you want your prescriptions ordered and filled in a timely fashion. Avoid this store!
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September 2022 by Susan Welsh
The staff aren’t just unfriendly, they’re rude. I will never go here again, and I always try to support small businesses.
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August 2022 by L Stephanie M.
**OUT OF TOWNERS BEWARE!!!" I had my doctor submitted a prescription to Carson Drug on Wednesday because I was low on my medicine and since we were here for a week I thought it would be fine having it sent here. I was told that it would be ready on Friday. Stopped in on Friday and they said did not order it, even though my prescription was confirmed received on Wednesday. Then they ordered it for Monday. Showed up on Monday and found out the meds were given to another person. I was not contacted at all both times that they didn't fill it. It would be well worth the drive to Rapid City if you want your prescriptions ordered and filled in a timely fashion. Avoid this store!
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August 2022 by Sergio Galvez
Good selection of items for a small store but employees not too friendly.
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June 2022 by E S
Carson Drug is awesome. They ALWAYS have my prescription ready. Always had lots of problems with other big town pharmacies, but never here. Tourists also need to quit bashing on them, especially when they are trying to solve YOUR emergency. Also, we are a small town, so items may cost a bit more. If you want items at a rock bottom price, burn a few gallons of gas and 3 hours driving to Rapid City and back...Nice people, excellent customer service.
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May 2022 by Lesley J.
I just called to check a cash price on a drug before I drove down and turned in a written prescription. I had all of the information. I do not have insurance as I specifically asked for a cash price. I was still told no. I then told them I would be spending my money elsewhere. Absolutely ridiculous. Small town mom and pop hospitality, NOPE! I recommend you spend your money elsewhere as well.
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March 2022 by Jem C.
When I was pregnant with my first born I went into premature labor, luckily the doctors where able to stop my contractions. The day I was supposed to be discharged the nurse came in at about 8:30 am to ask where my prescription should be sent to. ( The medication was to postpone my contractions to prevent premature labor.) The nurse told me my prescription was sent to Carson Drugs and ready to be picked up, a few minutes later. I didn't get back into town till almost 3 pm. When I arrived I went to pick up my medication and I was told they wouldn't have it till Monday. (It was Thursday.) The women told me I had to wait and when I told her that I needed that medication or my son would be born prematurely and at risk of serious health issues all she had to say was, "I know." She did not care at all and when I asked her what I could do she only said wait till Monday. ( At this point I had missed my dose and had already started contractions again.) I then called my doctor and went back inside to talk to the pharmacist and when I asked her to speak to my doctor, to come up with some sort of solution, she tried refusing me and told me several times that she couldn't do anything till Monday. When she finally spoke to my doctor's nurse, they found a different medication to supplement my prescription. However, I would have to wait till 5pm for them to get it ready. I understand when there is absolutely nothing you can do, but she wouldn't even try. Also let it be noted that I couldn't just get my prescription sent somewhere else because the next pharmacy is over 50 miles away, I was already having contractions, and there was no guarantee we would make it in time. Personally, it felt like this pharmacist did not like her job nor actually cared for the people she is supposed to be helping. Just a Nightmare of an experience.
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April 2021 by Steve Wood
Good hometown pharmacy
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October 2020 by Jennifer Rodriguez
I think their prices are ridiculous. Paid 55$ for a pulse oximeter because it was an emergency that we needed it and find the exact same one at walmart for 9$.Custer S.D. Needs a walmart.
