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January 2024 by Jessica Dyer
Last week we had temperatures in the -30s. I was out of town and came home to find that a part in my furnace broke and it wouldn’t turn on. It was 48 degrees in my house. I called One Way Service Pros and they were able to send their guys out that were already on a call. They were unable to get the needed part until the next day, but reassured me that they wouldn’t leave my house that evening until they knew it would be warm enough to keep pipes from freezing. I left for the night, came home in the morning to find they brought in heaters and had my sink cabinets open so they were getting the warmth too. They had the part before noon and the furnace up and running right then. The young men that showed up that night and next morning were kind, knowledgeable and dependable. Well done, you should all be very proud.
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November 2023 by Brady Besco
Robbie did a great job fixing our furnace. Service was great - technicians came within one business day, ordered the part, and had it installed a couple of days later.
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January 2023 by Ashley Fulton
We agreed to a contract in September for the install of new central heat in our house in Lead. We were told it would be a few months before they could start any work. The work has still not been started and it appears as though it never will and they are ignoring us at this point. They also know that we have been without heat all winter. So yeah.... add them to the list of contractors around here that don’t hold their word and lack integrity.
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December 2022 by Dustin Smoot
I have worked with them twice for hvac issues. Once for a non functioning air conditioner. Once for no heat in the dead of winter. Both times they went above and beyond. They diagnosed the issues quickly, provided very fair estimates, and completed the repairs quickly and professionally. Techs were polite and professional. A level of customer service that sadly is rare these days. Will only be using them for all my repair and installation needs in the future
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May 2022 by Janna Brown
This company is great! They are responsive and have great customer service. They have become one of my go to companies when I need things fixed. Their prices are fair and they do quality work. I had a complicated heating issue and restaurant equipment they fixed.
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January 2022 by Tarl Pearman
These guys are amazing. Knowledgeable techs, friendly service, and they made themselves available even on a busy day for a callout.Can't fault their scheduling on this one! They were here half an hour after I called. I highly recommend them.
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November 2021 by Shawna Davis
Set up an apt. No call till the end of the day stating "we didn't make it"... ya I figured. Rescheduled the next day, another no show. Sad as I used them last year with good results. Lost my business. Why is it so hard to be responsible?
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February 2021 by Sara Ficklin
Prompt professional service.
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August 2020 by Jessica Smith
Came out to fix the freezer at my restaurant. Found the fan motors to be installed incorrect. They came by very fast and everyone was very friendly and helpful. Highly recommend!
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August 2020 by Tami Goembel
One Way Service Pros goes above and beyond expectations! When we had a gas odor, they were fast to show up and fix the problem. When they did a new furnace installation, their work exceeded our expectations! Highly recommend!
