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December 2023 by Ruth L.
Awesome staff and management. Had hot chicken noodle soup when we arrived, that was delicious. Love the personal service.
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November 2023 by Jennifer Hofstad
Booked a block of hotel rooms for our wedding, was quoted $160 per room and ended up being charged $180 for all of them plus tax. Next, when calling the hotel back to talk about this they said a manager would have to call me back. The manager never called me back. Called on this issue again only to find out that they did not have a block for rooms set up for our wedding at all. Confronted them about this issue because they charged my credit card for 9 rooms on Sept 29-30. Upon further investigation they did find 9 rooms blocked under my name and proceeded to inform me that they were booked incorrectly, but would fix them. Moving forward, guest proceeded to call me stating that they were no rooms blocked under my name at the hotel and they were not unaware of any blocks for our wedding. Called the hotel again to confront them about the price issue and the issue of the block, cause I thought it was already corrected the last time I called them, but it was not. The staff member who answered the phone (Maddie) was highly unprofessional and rude. Maddie, noted that the there was indeed still an issue regarding the rooms and the rates and that a manager would have to call me back. Once again a manager never called me back to discuss this issue which is a very poor customer experience. Called the hotel again to see how many rooms were left to be booked the week of the wedding and once again Maddie answered the phone and was rude/snotty with me stating she could not tell me that information and the only way I could figure that out is if I contacted my guests. From a bride stand point there is no possible way to figure out of my over 300 guests that attended our wedding on who was trying to stay at this hotel. Once again, extremely disappointed in the overall experience and how the staff handle all the situations. Last, I called the hotel again to cancel whatever hotel rooms were left the week of the wedding and talked to Maddie yet again and she said all the rooms were booked. I asked for an email to confirm this and she said she could not do that and that a manager would be in contact with me. A manager once again never contacted me. Finally, my husband went to the hotel to confirm that all the hotel rooms were indeed cancelled because they were linked to my credit card, only to find out that there were multiple rooms still linked to my credit card that Maddie stated were already book. I will not be staying with this hotel brand anymore and will be communicating with others this poor experience that was a big stress on our wedding day.
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November 2023 by laura deroos
Very clean hotel. located just off I 90 for easy on and off. Front desk staff was friendly and helpful.
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October 2023 by trang truong
I booked for 4 nights. Last minute, I check out one night early. They charge me for 3 nights. Very honesty.In my past, I had book multiple nights at different hotel but when I don't use it all. They don't treat customer fair like this hotel.
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September 2023 by Neil Grigg
The staff was friendly and helpful and the room was very clean and spacious. They had a nice breakfast with waffles, eggs, bacon, little muffins and little donuts and a wonderful seating area to eat your breakfast. We would definitely stay here again.
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September 2023 by Mark Hebenstreit
Clean hotel, attentive staff… great place to stay to/from Black Hills. Pool was out of service at the time, but we were just passing through.
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September 2023 by Brian Carlson
Clean rooms and clean exterior. Rooms comfortable and good size. No issues would definitely stay here again if traveling through.
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September 2023 by Todd Shea
Newer hotel with clean and quiet rooms. Room layout was nice as well. Close to Sioux Falls without being in city too.
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September 2023 by CliffM
Very nice AmericInn, newer than others, very good location just off the I-90 10 miles west of Sioux City. Very nice breakfast
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September 2023 by Anwar Terbil
Very clean, good continental breakfast. The swimming pool was under construction,but the exercise room was available.
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August 2023 by Tim
Stayed here on June 25, 2023.Interior of hotel was well kept. Breakfast was very good. Rooms were clean and quiet.Four star rating due to broken and cracked walkway in front of hotel toward the handicap parking spaces. Badly needs repaired.
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April 2023 by josh qaszq
Decent enough hotel but nothing extravagant. Breakfast wasn't bad, typical continental, but good amount of options. Not a fan of the bar on the first floor, literally behind the front desk. Front desk attendant seemed to hate their job, so that always makes check in a wonderful experience. Overall, not a horrible experience but I wouldn't stay here again unless I had to.
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March 2023 by Zeb Boos
Road conditions brought us here but man am I glad we did! This hotel was really fun and quaint. All the staff that worked on 3/16/23 deserve a raise for how pleasant and welcoming they were, especially the front desk ladies. We spent most of our time sleeping while waiting for the roads to clear and the friendly staff made sure to help us with anything. Rooms were very clean.
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February 2023 by ripleybresson11
Our stay at this hotel was wonderful! They are pet friendly. They have a lovely bar and they offer jacuzzi suites at a fair price! It is very hard to find pet friendly and jacuzzi suites together so we hit the jackpot! We can not wait to return!
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February 2023 by Scott Barrett
Road conditions got bad last night so we went in search of a place to get off the road. Pleasantly surprised to find this place. Clean and comfortable. We enjoyed a good night’s sleep and a good breakfast. Staff was friendly and rates are average. Would be happy to stop here again.
