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March 2024 by Sara Mora
I had a wonderful experience at First National Bank in Mitchell today with Barb. My card was compromised again due to scams and she was beyond helpful. I called in a panic when it happened and was more than willing to help me. She printed out my account information and even helped me see which autopays needed to be changed...versus ones that come straight out. She made me a new card on the spot and was very friendly. She made what could have been a nightmare of a situation--very delightful and positive. I was very impressed! This is one of the many reasons I continue to bank at First National. Thank you. :)
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February 2024 by Gina Marie
I've banked at this place since my mom set up my account over 20 years ago.. I've now lived in NC for 8.5 years now and have continued with this bank due to ease of digital banking, no ATM fees and overdraft protection (which has been a godsend)
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February 2023 by Brian Price
The branch and their people have always done a great job for my banking needs.
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August 2022 by Esdras Martinez
Everyone is great, it isn't my first bank but I have been with this bank since 2013 and I don't have a single complain, they have helped me even if I'm away with just a call and they will always get me through anything I'm dealing with.Really appreciate this bank.
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June 2022 by Page Ferguson
Sarah always treats me poorly. I'm use to it tho, being a mixed race female. I really know it's because of how I look physically. The first time i dealt with her a couple years ago, i had to literally tell her multiple times to stop talking to me as i was walking away. I raised my voice because she followed me across the bank to the teller. It's discrimination. I just wish she would have a better attitude for once. She also pretends she doesn't know who I am. Yet can address me by my first name. Other than that, everyone else here is nice. I really enjoy Deb and any other teller, they never shame me or make me feel bad. Literally every time I have to deal with Sarah she makes it a hard time then smiles when other people get involved.
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April 2022 by Jzig
They make sure when your down you stay down, no matter the situation or if your deposits aren’t available for an extra day for some reason even though it’s in there they will charge you $33 for return $33: for overdraft then when I know I have deposit coming to clear account they make sure to charge another fee, tried asking for a little breathing room and to forgive a fee especially when this bank was happy to give out 15k in credit cards ( but wouldn’t do a personal loan, at lower rates) also can’t get overdraft protection cuz credit dropped due to unfortunate events, really expect to be kicked when your down by this bank , they don’t care about community or businesses in need of a little help, like forgiving a simple fee
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February 2022 by Xavier Pavlis
I am not one to write reviews but I have never been this livid with a company. I began banking with First National Bank of Omaha a month ago and have only made one deposit to my account 3 days ago. After meeting with a teller, I have found that this deposit was LOST. I am now a hungry college student for another day. Supposedly, I will be able to access these funds tomorrow which I will be withdrawing and closing my account.I am utterly shocked by the performance of this “bank.”
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January 2022 by Althea Rehfeldt
I have banked at first national for 30+ years after my parents opened an account for me when I was young. Have always had great experiences and no complaints until recently. This is the first review I have ever posted in my life and felt the need as my voice was not being heard. I have never felted so disrespected after going through the drive thru and dealing with a new teller I have never met. Worst of all the bank manager was standing right there and thought nothing of how I was treated. When I spoke with Sarah, the branch manager, she proceeded to tell me that I was in the wrong and the customer service was appropriate. Since I am not a naturally negative person I must end this with a shout out to the amazing long term employees like Debora and Brad who are always so kind and treat you like family
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October 2021 by Jeremy Zwetzig
They make sure when your down you stay down, no matter the situation or if your deposits aren’t available for an extra day for some reason even though it’s in there they will charge you $33 for return $33: for overdraft then when I know I have deposit coming to clear account they make sure to charge another fee, tried asking for a little breathing room and to forgive a fee especially when this bank was happy to give out 15k in credit cards ( but wouldn’t do a personal loan, at lower rates) also can’t get overdraft protection cuz credit dropped due to unfortunate events, really expect to be kicked when your down by this bank , they don’t care about community or businesses in need of a little help, like forgiving a simple fee
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July 2021 by Muhammad Noah
FOREX INVESTMENT I never believed my life will change in such a manner, i saw a review on a page about MRS ELIZABETH BAYS and before then i have never risk money doing anything online with anybody because i think i was so wise and never want to be cheated, but when i contacted her and she explained everything to me concerning trading and the profit i can make within a week i was convinced to give a trial and why i risked to invest 500$ was because i don't need to send her the
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March 2021 by Sandra Ruml
Been a customer since 1972, people are always helpful with questions about my account, my debit card or credit card I have through them. I love the online banking and being able to do so much on computer or phone without running 20 miles to town.
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February 2021 by Lisa Johnson
I have been with this bank since the early 1980s and this has to be the worst bank manager ever!!
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February 2021 by Isaac EagleStar
Poor customer service from the tellers and bank manager. Not very friendly or welcoming.
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March 2018 by Drew Daniel B
Great customer service!
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July 2017 by Droz Henbane
Great full service bank. 17 years with them, and I really can't complain. In house insurance rates are competitive, when they say no hassle checking they mean it. They recognize me as a human, and not just another account number. The only real issue I had with them was resolved quickly, and professionally on an executive level.
