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January 2024 by William Erk
Excellent customer service. Found 2 pairs of comfortable shoes.
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February 2023 by A C
So they are having a BOGO half off clearance, bought a clearance and then 1 that was 79% off. Dezi behind the counter was rude when I asked about the 70% off being half price... not impressed 1 little bit
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May 2021 by Erica Simpson
Big variety, nice staff!!
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April 2021 by Roseanna Flad
Always manage to find a good deal when I stop in.
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February 2020 by Reina Kropf
Theres a lot of options and the people there are very friendly and willing to help ?
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November 2019 by Ivette Iraheta
Terrible exchange policies. I bought 4 pair of boots online for my 5 year old. Unfortunately 3 of them were one size too small. As a first time shopper I didn't realize that I would be responsible for covering all shipping charges for returns/exchanges. It cost me $39 to ship back all 3 boots. I called to find out if the store would be willing to assist with any portion of the shipping costs, or if a BOGO could be applied when sending the 3 replacement boots, or even honor the $10 that I didn't get, if I had submitted my email upon purchasing online, etc. I was told NO to covering any of the shipping costs, NO to offering me a BOGO and NO again to the $10. No willingness to assist at all to try to help me this time, as I learned about their shipping policies. Further, I requested if they would set aside the sizes that I needed, while the package was in transit to ensure that I at least got the sizes (3 days even), since I paid so much for the shipment and got a big NO to that too. Given all the cost and trouble I have gone to try to get the boots that I want for my daughter, any break would have been much appreciated. Shoe Sensation needs to work on customer service, if they want first time shoppers to return. I don't think I'll be shopping here again.
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October 2019 by Brandon Miller
A lot of size 14 and 15 shoes but not many sizes 13 in various styles.
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August 2019 by Dee Maeschen
We stopped in to Shoe Sensation on 7/31/19 to look for a pair of Van shoes for my daughter, and of course she picked out the most expensive pair.. I spoke with the man working and he said let me get you a coupon. He gave me a 20% coupon which reduced the price of the shoes by $15. They also had a pair of Converse mid top tennis shoes that were on sale but did not have my size. He said he could order them and give me the sale price, and we would have them in only 2 to 3 days......The customer service was outstanding!! Highly recommend buying your shoes at SHOE SENSATION!!!
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May 2019 by Sarah L. K. Webber
my sons shoes fell apart after a few weeks of having them, the gentleman working got us a refund on shoes and used it as credit towards a new pair! was very polite and helpful! thank you
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February 2019 by Bree Rattling Leaf Giovanetti
Customer service is seriously lacking! I have came in twice with no greeting or offer of help. There were two workers having a conversation behind the counter with no acknowledgement to any customers that had wandered into the store. So disappointing!
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October 2018 by Terri Jepsen
My husband got a nice pair of Sketchers shoes there, they were exactly what he wanted and needed!
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December 2016 by Theresa Jones
Went there tonight for basketball shoes and was pointed in the direction and told they were on that wall somewhere. So disgusted. Customer service should have been priority but talking was more important. Capital Sports got that $60 sale your store could have had
