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August 2024 by Dave Mcfarling
Wagner auto has always been there for me and my dad. They always got my truck running and it was never a problem after I got it fixed there. That is why I always go there
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August 2024 by Ausra B.
Had a flat time last night and not only were they the only one's AAA could get to come help, but they were awesome too! There's no physical way I could have done it by myself despite knowing how to do it. He brought extra tools so it went as smoothly as possible and he had me on the road in no time. EXTREMELY grateful for the kind and exceptional service, especially when no one else would come help! Highly recommend! THANK YOU!
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July 2024 by Marcus F.
These guys really took excellent care of us! I can't say enough about them. What a wonderful team of amazing people.
We were in the middle of a cross country road trip with four young kids when our van broke down on I-90. The tow truck driver recommended we get towed to the Capital City Toyota dealership in Pierre. Since we broke down on Saturday night, we were basically stranded until they opened on Monday morning.
I went to Capital City first thing Monday morning and asked them to please squeeze us in. They were semi friendly but couldn't help. Out of desperation, I called the dealership next door, which was Wegner. Keith, in the service department, was awesome and even though they were booked out, just like Toyota, he said he'd help us. Within 15 minutes he was over at Toyota towing our van back to his shop. Unfortunately, it was unrepairable.
So I went over to the sales department and they did an excellent job matching us up with a vehicle that would fit out entire family and get us going on our trip. And all without breaking the bank too. The SUV we wanted drove great but the AC wasn't working Wegner gave me the option of them fixing it for free the next day or giving me $600 off the vehicle. We were in a hurry and had to take the discount.
The SUV we bought drove great for the next 2500 miles. As we finished our road trip we were driving back through Pierre and finalizing some things. A half a mile from the dealership, our wheel started making a horrible sound. I immediately ran it back to Wegner for a look. By now it was around 5 pm and we still had a 7-8 hour drive ahead of us.
The guys in the service department came to our rescue again. They got it on the rack immediately and found it had a bad hub assembly. They rush ordered the parts and had the whole thing repaired in about an hour. And of course they did it all at no cost because we had purchased the vehicle 7 days earlier.
I thought for sure we'd be getting a hotel and sitting another night in Pierre. But they worked so hard to take care of us and get us on the road. I can't thank them enough. Our new vehicle ran great the rest of the trip and we made it home at about 2 am.
For being stuck in an unfamiliar town in South Dakota, we couldn't have gotten any luckier than being right next door to Wegner. I can see why they've been in business for so long. Great, great group of people there. Every single person we came in contact with was so helpful along the way and we are so thankful for everything they did for us in our moment of distress. Would highly recommend them to anyone!
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May 2024 by Charles Forell
Horrible customer service and the vehicle was returned in non working condition after charging over $1,000 for fixing something and yet making the jeep non operational.
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March 2024 by Amber Knutson
I brought in my car and Wegner did a fantastic job with detailing the interior!
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September 2023 by Krystena Baker
don’t order parts from them they will get the wrong part and then cuss you out for it. unacceptable
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September 2023 by AMossy 09
Okay customer service I mean by okay it's okay
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September 2023 by Laurie Allison
Just bought a car there and part of the sale was for them to fix the shaking at high speeds. The mechanic said they balanced the tires and that the shaking problem should be resolved. I had complained about the steering wheel shaking when braking and he said it was due to worn rotors, which they wouldn't include in the sale. I took it to another repair business in town and was told that the tie rod was barely attached and we are lucky we didn't lose our steering. I assume they forgot to tighten it back up when they balanced the tires? A good mechanic should have noticed this when balancing the tires I would think. So...if we had gone out of town like we'd planned we would either be in the ditch or head on with another vehicle. Will shop elsewhere from now on. I
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August 2023 by Allan
Hands down the worst experience with this dealer. I constantly get the brush off or miscommunication.or ghost you about calling.And I have recently had to call the BBB to ask them to investigate this place for disreputable service and sales.I have made 4 payments on a vehicle and been stranded now three times after there service did work . I am currently speaking with a consumer attorney to protect me my family and others from being what I feel is victimized by this dealer. Might be one of the longest dealerships in the state but I feel it is no longer there to stand behind their customers or their products.Perhaps there is a limit to Care for a business when you are just handed it. They I feel are just out to line there pockets . I feel they are worse then going to a lawyer Office at least there you know you are getting swindled.SO CUSTOMERS MOVE ON ELSEWHERE.
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March 2023 by Apple Juice
The ignition repair work done on my car was completed in a timely manner, which helped me get back on the road faster.
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November 2022 by Craig Boke
Service manager Bill is great. Larry in body shop is a true craftsman.
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November 2022 by Silver Machine
Had work vehicle worked on. Service writer and technician knowledgeable and answered questions when asked.
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September 2022 by Brad Teaff
Good people and they at least try and make things work rather than blowing people off
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September 2022 by James Schmidt
Great dealership Blake
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July 2022 by Rebecca Weiss
Our family was traveling across the country and our car broke down and the service department was amazing and accommodating- car was checked out and we were on our way back on the road within 24 hours. We needed a hotel and they even helped drive us and our dog to our hotel and helped us load and unload our belongings when going to the hotel and leaving it! So helpful since we have a baby so we had a lot of items to move. Wish we knew all their names because they’d be mentioned. They are the nicest and wish we could give them more credit and praise!
