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January 2024 by Josh Ra
They will 100% mess up billing your insurance
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November 2023 by Joni J.
I was astounded that an Apria rep brought my oxygen machine right to my son's home while we were visiting and picked it up when we left. All the hoses were included. I have had great service both in South Dakota and California.
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September 2023 by Joyce Kittle
I was in town on vacation when my friend needed a better supply if oxygen because of the elevation. I dealt with them several times. They were very helpful.
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September 2023 by Tom Parisi
The website stated it was open from 1 to 4pm today. It isn't.
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January 2023 by Vicki Wilfawn
Once again, my CPAP supplies were sent to the wrong address! Unacceptable. After my experience this summer and supplies sent to incorrect address, I had customer service representative repeat the address where my supplies should be sent.
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December 2022 by D Jones
They're a horrible place. The representative that I had help me, was totally disrespectful. And I was calling on my parents behalf. We are switching right now. Abusive to the elderly.
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October 2022 by Douglas Sahli
In my experience with Apria healthcare, I have not been satisfied. Took over a month for Apria to address their problems with their insurance billing policies.
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October 2022 by Brian Hawn
Terrible customer service. They have no clue what there doing even when the insurance company talks with them. They do have one girl sue that seems to know what to do there but the rest lost oxygen at birth. Order supplies a month ago just got a partial no explanation nothing called after an hour response you'll get it when you get it. Looser!!! Now they keep sending me supplies that i never ordered and dont need. Tried returning and they dont accept returns. CRIMINAL!!!
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October 2022 by Kimberly Lopez
This company has no idea how to code a Medicare Advantage patients bill for an oxygen concentrator. This leads to the charges not being paid and the company billing the patient for services they are responsible for billing correctly to the insurer. We used Apria in Denver and had no issues. We transferred our account to South Dakota gave them all the pertinent information for new insurance policy and they billed have incorrectly coded the bills since we moved. I have been going back and forth with their billing department, my insurer called them and told them how to code the bills, and they are still billing us for their mistake. Use any other company, because this company is lacking basic coding and billing skills.
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January 2022 by Robert Thompson
Terrible customer service don't waste your time go to a different company.. I would give it a zero if I could.
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December 2021 by Janna Nedved
Great ? customer service and very helpful
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July 2021 by Gary Hamilton
Our local storefront is now closed from 11:00 to 1:00 every day? Their shortened hours do not appear on the website. Those are two of the busiest hours of the day. What are they thinking? I walked to the store so was not willing to leave easily. I phoned in from the lobby and was greeted gruffly by a man that did not want to help me. I rated my service with 2 stars instead of 1 because a technician finally came to the door. She helped me so I would not have to return.
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February 2020 by Casey Liberty
I'm not sure they deserve a 3 but... They took 6 days to deliver my concentrator. The gentleman kind of explained everything but kept telling us that they have no drivers and don't expect any supplies to be delivered. I am the one on the therapy, I am unable to work because of it, sounds like I could just pick it up but they are not open on Saturdays when I would be able. My husband picks them up when he can. The office people or person I should say is not helpful and mostly rude. Where is the quality care we hear about? Not happy but...
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November 2019 by Dennis papa
Worst customer service ever, and they bill you as many times as they think they can. My insurance paid and they still billed me over and over again for the same thing. Now they owe me a refund and will not return my calls.
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September 2019 by adam leui
If you want dishonest business practices, then this is the place to go.
