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January 2024 by Albert Nagel
The worse bank I have ever came across.. they catch you slipping and been longer than 30days since transaction.. they cant and won't fix it even if you have had the same problem the previously few months..
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April 2023 by George J.
Stay away from their insurance agency. I called a few months ago to get an insurance quote. The first guy I talked to was extremely unprofessional. I called the manager of the Rapid City branch over on Omaha (Teresa Rypkema) and she was very nice and professional to me and was going to help me, so there was a light at the end of the tunnel... Or so I thought! Everything was fine and well, I was quoted a good rate, went to their office, had a good conversation with Teresa and she was seemingly professional and jovial and got me taken care of. I thought everything was fine and no issues. Fast forward to about a month ahead to April, I start getting notices and emails from Progressive (the ins. company they signed me up with) stating I need to provide proof of home ownership... What? Home ownership? I did not allude nor hint or even say that I owned a home. In fact I told Teresa Rypkema, in her office sitting right there, that I lived in an APARTMENT. I even had her forward my mail to a PO box I own because I told her where I live, our mail is sent to a common area where all the residents can see everyone's mail, because we don't have mail boxes or anything so its all sent to the front office, and since I am a proponent of confidentiality and privacy - i'd much rather have my mail sent to my PO box. She had no problem with this. So now because on my policy I am now listed as a home owner and it was put on there in error - and since because I don't own a home and didn't provide 'proof' of owning a home, Progressive removed the 'discount' I had on there. Now I owe progressive more money than I was quoted AFTER THE FACT of paying for the insurance and having everything drawn up simply because of an error on the companies part. I asked the company to make an in good faith adjustment or pay it out of their pocket, and well - you can guess how much luck I had with that. I was given 2 options by Teresa @ Bankwest. 1.) Pay the difference out of my own pocket, or 2.) cancel my policy. That's it. Cancel or pay. So they basically told me to go pound sand for an error THEY were responsible for! All of this could have been avoided if she had just asked me the relevant questions while I was on the phone with her, or even in her office. She could have given me an ACCURATE amount for a quote and I could have made a best guess assessment but that option was not given to me. So when the guy was rude and unprofessional to me when I first called, I should have taken that as a sign and a hint. Live and learn I reckon. My takeaway from this is, and this might be a stretch - but this is a gut feeling I have... I think she needed to meet her quota or goal to get compensation from her company for policy signups and fraudulently put the wrong information on my documents to get me a lower premium to get me to say go ahead and pay and then let the cards fall where they may. But that's just me. The fact that I did everything I could while sitting in her office and exchanging emails and multiple phone calls to give her all the relevant info she needed to get me an accurate quote and she STILL failed to that, I mean I just.... I DID make every effort to get Bankwest Ins. to resolve this and do the right thing and just pay the difference since it was their error, not mine - but since they don't want to do the right thing, lets see how much this negative review costs them in lost revenue instead. STAY WAY FROM BANKWEST!
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April 2022 by Cinnamon Greenberg
They are becoming a bank that is no longer customer friendly. Charging $18 if you want to make your mortgage payment over the phone or any other payments. You can no longer make 2 or more payments on your mortgage on their website. Only option is mailing it. which will be hard on people that get paid weekly and are not good savers.
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May 2021 by Everette Brown
It was a pleasant experience n I will recommend friends n relatives to become Bank West member's. Thank you! Have great day!
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March 2021 by Not Actually Myname
This bank doesn’t even do the job. And most of the ladies there were rude to me and made mistakes right in front of me.. including how many 0s were in my checking account number!!I do not recommend this Bank to anybody.They contacted me/returned my call to fix one of the issues but they ended up only partially refunding me even though I did nothing wrong.It also took them an insanely long time to process a check.
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April 2020 by Keith Bella
Excellent customer service.
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September 2019 by Christopher Larson
Their Customer Service is unmatched! Helped me out with everything.
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January 2019 by Kathy B.
I have never been treated like s*** from a business. BankWest is the most unreasonable people to deal with. They take money from you and won't give it back when you point out that they made a mistake. I have proved that the money was taken out. Just give me my money. All I can say is DO NOT DO ANY BANKING AT BANKWEST!!!
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March 2018 by Jordon Sammeli
If I could leave less than one star I would. These guys will do anything they possibly can to bleed you dry. They drained my account for what they called “miscellaneous fees†as well as charged me several times to investigate fraudulent activity which they never did. Do not bank with these guys
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July 2017 by Bryan Engen
The best bank and friendliest staff in South Dakota
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August 2016 by Heath Hitzel
This loan office does not even care they have there guide lines to follow even tho I have had 7 loans with them they don't even want to help a person out on a loan even tho I have been with them since 2003 there guide line have no helping hand on any one in less you are AA perfect. ....
