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December 2023 by Sam Agha
Jack and Lori are such a pleasure to deal with. Since I arrived in Rapid City they have been incredibly helpful. We have both residential and commercial accounts and we are extremely happy.
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December 2023 by Emily Boyd
Lori and the team are just fantastic. We got our mortgage approved ASAP and daily banking is a breeze. ??
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July 2023 by Gerrit DeVries
Tami at Black Hills Community Bank is such an excellent mortgage banker to work with! She could explain everything about home buying to a first grader if she needed to!
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March 2023 by Erin Kistler
We were happy to have Lori help us with our house loan. She always got back to us quickly whenever we left her a message, and always had a answer. We would work with her again.
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March 2023 by Gregg Hemmen
Tami McGuire worked with us on setting up our new mortgage and was very professional, the rates were competitive, and she handled each step along the way. Even though we were selling our home in Rapid City and moving several states away, the time and attention we received in the process was outstanding.
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September 2022 by William Holloway
Everything was good, until today's call when I tried to verify information and explain my situation to her, she said she was a supervisor, but as I was explaining, she cuts me off and she tells me "I'll need you to stop talking"....I used to work at call centers and take escalated calls all the time, one thing I never did, and one thing you don't tell your customers is "you need to stop talking"...no matter how mad that customer is, whatever..if theyre being abusive, calling you names, talking down to you, etc then yeah, you can tell customers you wont take that abuse while deescalating the situation......and I wasnt even yelling, talking bad to her or anything...I hope you guys record your calls too, if she really is a supervisor, she sure as hell needs more training with the defusing the escalation part, or just dont tell your customers to "stop talking" and avoid the escalation entirely..I hope the supervisor I was talking to sees this because it sure made me want to cancel this bank...
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August 2022 by Cory's Cars
We use BHCB for personal and business stuff, always have great interactions with the staff. Great bank, would recommend to a friend
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June 2022 by Jennifer Paule
Helpful and friendly people that support the community.
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May 2022 by Nate Schweppe
I left another bank after it got too big. I searched out a smaller true community bank and I’m glad I found BHCB, I’ve been with them for several years and they’ve been amazing!
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May 2022 by Joey Mannon
Black Hills Community Bank has been a great resource for us since moving to Rapid City over 10 years ago.Very user friendly both in person and online.We really appreciate the outstanding customer service.Desiree has been our “Go To “ person handling everything from account access and information to international financial transactions.We are very happy with our Banking relationship’
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May 2022 by Michael Paulson
When choosing a bank for personal and business reasons, I chose Black Hills Community bank because they are local and have a vested interest in Rapid City. I've completed multiple home loans with Terry and recently completed some business loans with Bryan. In working with both departments I have grown to love this bank. Terry jumped through hoops to assist us with our loans. Bryan has great communication and enabled expansion of my business. He worked quickly and made sure I understood all my options. Thank you BHCB!
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May 2022 by Becky Sanderson
I love this bank! Everyone is so friendly and they really make you feel like a friend. From the second that you walk into the doors, Denis is there to greet you, the tellers are so nice and everyone I've used in the lending department has been so helpful and responsive. You won't be disappointed!
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May 2022 by Rebba Forbes
There aren't enough stars to represent how amazing my experience was getting my mortgage! Lori Lynass is WONDERFUL! She made the whole process so smooth and comfortable. So fun and easy to work with. You can tell that she cares about her clients. ?? 10/10 would recommend!!!
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May 2022 by Hans Wilhelm
The banks in my area have essentially the same interest rates on savings, the same fees associated with checking, the same everything, almost, when you look at them on paper. BH Community is light years ahead of the competition on service. What's it matter if you have a higher rate or a lower fee, if I can't talk to an intelligent person in a timely fashion and fix a problem before it gets big? Love this bank!
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May 2022 by Pat Lebrun
Black Hills Community Bank and its staff have more than exceeded my expectations. They are helpful, courteous and prompt with their help. I appreciate being able to do business with Black Hills Community Bank.
