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September 2023 by Margaret Bad Warrior
I went to the branch on Mtn View to change 20s into 50s for gifts. I used the drive through bc the main branch wasn’t open yet. They needed my SSN, driver’s license, account # at a different bank, address, and my signature, to make change. Then they did not have 5 50s, they only had 2 in the whole bank. Then they took 25 minutes to count them out. Absolutely ridiculous excuse for a bank.
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September 2023 by Justice Fuegen
We love banking with BHFCU, but this particular branch is unimpressive. The tellers are always rude and seem annoyed. I prefer to go to the downtown location, but this one is closer to my house. But I quite honestly dread coming here.
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December 2022 by Lilly Sturis
Met with Kristi D. today and she was so helpful and great! She said I was her first loan appointment she's done so far and she did awesome!
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September 2022 by Katrina Paulsen
I've been a member for years. Today, I opened a new acct for one of my community organizations. They gave me great information so I could bring in the right documents. Working with Jess was a breeze! I won't ever use a big bank again.
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September 2022 by i Asahi
There ATMs are down in all locations in Rapid City. Not sure what the issues are this happened frist time I think...
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July 2021 by Nathania Knight
Jessica Ohlson is an amazing person to work with. She truly cares about people! I banked @HighMark Bank for 8 years. I will never go back there. Thank you Jess for all you do!
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June 2021 by Jason
Alyssa was super quick and took care of all my issues!
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January 2021 by Red Faux
What a great place to do business. Alyssa was such a great help to me with my prob. Quickly and efficiently in and out with lots of info that I needed and didn't know it until she took the initiative. And the app is easy for me to use. A plus from me...
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October 2020 by Tatiana Spain
Went to the ITM for convenience to get cash for gas and thrift shopping. Was NOT given a choice of which bills to get, and hmmm, oddly assumed I'd get 20's. It gave me 2 hundred dollar bills. First world problems, I know, but because your lines were stupid long I had to go find somewhere to break the bills. Why the heck would you "conveniently" just give out hundreds? If it was out of twenties there should have been some kind of heads up. Here's to your not so convenient banking ?
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September 2020 by Zachary Peterson
Worst bank in Rapid City. Online app is always failing. Then get put on hold to a voicemail. Don't waste your time with this bank. Always an issue.
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July 2020 by Courtney Burke
How are you supposed to get ahold of anyone for customer support when it’s only for the debit card and not the actual account. Why is it that my deposit has been accepted and verified and IN my account but I can’t even use my money. How do I even get ahold of anyone for this issue ???! It’s been days !.
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June 2020 by Zac Thayer
Find a new system for drive up tellers I have been cut in front of so many times I cant stand it. You'll be waiting behind someone meanwhile 3 cars that just got there go through the other teller. I am going to start doing that inside and see what happens. Just walk in the door and skip the line go straight to the teller.
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August 2019 by Phillip Brack
Showed up at 5:05 because google maps states it closes at 5:30. Lady came to the door to say they are closed. She could've shown some customer service and helped but no that would actually be real customer service lol. Most likely looking for a new bank tomorrow
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May 2019 by D Bod
Had money in a savings account. Got a letter one day saying it was all confiscated... They called it an "inactive service fee" and took $25/mo out of my account until they drained it.
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October 2018 by Lisa Bordeaux
Wow on hold for 23 minutes and then I get transferred to voice mail!
