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January 2024 by Matt Willette
A bank that will not change cash for coin without a membership. Bravo!
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October 2023 by Joe Tjaden
attempted to use the drive through during lunch hour today 10-05-23. Of the four stations, two were blocked off and two were very slow. Got up to the machine and found that it was attempting to reboot. During this time, one of the staff walked out and moved one cone to open up a lane and put the cone behind my truck to close off the lane I was in. She said nothing to any of the vehicles in line, just moved the cones and walked back inside. She could have just stated to us that the machines were going to be down a while or anything. But to ignore telling customers expecting service that it wasn't available today, that is the epitome of the absence of customer service.
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September 2023 by Andre Truitt
I just met with Pamela over at the Elk vale location. I lost my business card over the Labor Day weekend. This loan officer was nice, customer service oriented and had me out the door quickly. I was happy to have had her help today!? I love this location!
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July 2023 by JJ
Paige S was an all-star and helped me with Notary stuff while i was dealing with nonsense on a business call. 5/5 stars, awesome service, always love BHFCU customer treatment. non-related, i’ll be signing-up for the 12-month Certificate for 5% interest and doing the 24Jun2023 car sale as well!
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June 2023 by Jason
Paige S was an all-star and helped me with Notary stuff while i was dealing with nonsense on a business call. 5/5 stars, awesome service, always love BHFCU customer treatment. non-related, i’ll be signing-up for the 12-month Certificate for 5% interest and doing the 24Jun2023 car sale as well!
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May 2023 by Kendalyn Pesch
Seems as though all employees don’t know their own policies and give out false information. Which has caused our family a huge headache and having to go out of our way to deposit one simple check.
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April 2023 by Glenn L.
One of the worst Credit Unions in Rapid City. You want to pay off a vehicle they won't get the title for me. Never heard of that before. They just want to ruin my Credit. Lied to by 605 Auto Plaza. Supposed to be a cosigner. Found out BHFCU and the dealer made me the priority buyer. Would BHFCU make it better or the dealer ship. A person should not be constantly lied to. Thanks Mark finance guy at 605 Auto PLaza. He consistently lied to me. They saw I had good credit and took advantage.
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April 2023 by Morgan Townsend
I’ve had multiple experiences with very rude employees, they don’t care to help you and they are very greedy. I will never ever bank with them again. They illegally held my money and refused to release over $2,200 unless I paid my credit card with them in full, which wasn’t even past due.
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June 2022 by Shane Wright
Answer the phones, everytime I ever call, no one answers!
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November 2021 by I_sir_snipe
The new atms are not very good, all I’ve ever had is problems with them. They can’t read checks, they can’t count cash right.
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January 2021 by Michael
Greta ATM access. Also great for shared branches from Utah and Colorado! Great clean location as well!
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October 2020 by Bobbi Jean Jarvinen
The staff is always friendly. The service is very timely, have yet to encounter a long line for service.
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June 2020 by Michael Lewis
Greta ATM access. Also great for shared branches from Utah and Colorado! Great clean location as well!
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November 2017 by Greg D
Very helpful staff that will answer questions. Seldom crowded. Loan rates competitive. Safety deposit boxes.
