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December 2023 by Jim Symons Jr
The girl in parts did an amazing job with helping my company out with getting the parts we needed. NOW LISTEN if you need help with anything ask for Hannah she will get you squared away!!!!
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October 2023 by Jason Ragbir
Ask for Braden good mechanic
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September 2023 by Andrew Christian Gevero
DO NOT BRING ANYTHING HERE TO GET FIXED. It should be against the law for them to advertise as a repair shop! 1 star is way too many!
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June 2023 by Preferred Trucking
Was stranded due to a leaking air valve, they quoted me for the air valve which was 81.99 and a couple hours of labor at $166 an hour and told me it would be a couple hours. They then proceeded to charge me $962 just to change the air valve! a job which takes 2 hours max to do! Way overpriced and frankly deceptive business practices ill be looking for information on how to report them for a consumer right violation
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April 2023 by Jim Rhodes
Black Hills Truck & Trailer has completely new staff from parts department to service. They cleaned up shop you might say, and have a bunch of great people working there. awesome customer service. I recommend giving them a chance.
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March 2023 by John R
Quick service got me back on the road in a timely manner
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March 2023 by Oleksandr Pavenko
if you need your truck repaired, run from here. This is the most horrible place I have ever come across. I came in with a transmission problem. They told me that everything is fine with my transmission and the problem is different. I had various parts replaced and it didn't work. And in the end I was told that my transmission is beyond repair and needs to be replaced. I went back to the truck stop and replaced just one o-ring inside my transmission, and lo and behold, it worked! Too bad I had to pay $4,000 to replace working parts.
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January 2023 by Richard Fuller
Excellent parts team and supplies were there in an emergency after hours they left it for me to get! In a BLIZZARD!
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January 2023 by John Ly
What a rip off. Did not find the problem or fixed anything charge me arm and leg..go to Peterbilt if anything. Don't come to this place I'm warning you!!!!
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January 2023 by Doug Asermely
I made an appointment because they were a “VOLVO” dealer. I had an air leak and an ECU light on. They quickly said not an issue and to bring it in. That was the good part. I left it for a few days and they said they were diagnosing the problem. A couple days later they told me I needed a new wiring harness and an extension and it could be up to 6 months or longer. I paid my bill which was 10hrs of labor to which they did not do much other than break a few pieces of trim on my dash taking it apart. Now mind you they did not even explain that the harness would solve the air leak or the ecu light. I asked for the part numbers to do some research myself to see if anything was around. The part numbers did not exist, I called a d they gave me another part number, once again with no promise of this solving any problems I had. They billed me for 4 bolts and shop supplies (150$) not sure what supplies because they did not do any work. The total bill was just over $1500. I took it to an independent repair shop and the actual issue was I needed 2 EGR valves (which there seems to be an issue with from Volvo) truck has 150k on it. It also needed an air regulator valve on my transmission. The bill was much higher $8200 which I was happy to pay because it fixed both problems. Being stuck or getting towed is far from cheap. So either they did nothing at all to my truck or they were not competent to fix it. I contacted them and even emailed the PAID repair order so they could see exactly what was done, in hopes of getting some of my money refunded because they did ZERO to solve or explain how this imaginary wiring harness that they can’t get was going to solve either problem I had.. The only good thing about this place, is thst they got me right in…. And it went straight down from there. I put the truck pic so they would know who wrote this review. I own my own business and have for 22 years, customer service is number one to my wife and I. Doug
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January 2022 by Mike Mcwilliams
Went to get my truck fixed and was in and out faster than I thought, great and friendly people
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January 2022 by Tony Lemon
The staff here are amazing!! From the parts counter to the service techs to Brad, the manager. These guys went above and beyond the call of duty to get me back on the road as quickly and painlessly as possible. I would definitely stop there again, and would recommend them to anyone needing truck service or parts.
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January 2022 by Shane Kellogg
The only reason they get 1 star is so I can leave this very helpful review. Took our Volvo in, they quoted us $6500 to fix it. Been down this road with them a few times, but never had another mechanic for 2nd opinion. Took it all the way to Lancaster, OH to Breakers & it took Andy 2 minutes to find the problem. A broken wire that he spliced. Took it on a test drive, after 10 mi the lights went off & the codes cleared. Beware, fellow truck drivers- Volvo is not competent or they are knowingly screwing us all over. Either way, we’re done getting raked over the coals by Volvo. That goes for all “certified technicians” regardless of make. We need more people like us that take their trucks to get a second opinion, so the playing field evens out. From now on, we’re going to test these companies and see which ones are bottomfeeders. VOLVO IS AT THE TOP OF THE LIST. Good riddance to bad rubbish.
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January 2021 by Ty Kennedy
Not five stars because they are not used to dealing with joe blow off the street and kinda acted like i did not belong there. But once they realized i knew what i was doing they were very helpful
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January 2021 by Kelly Evans
Brad went above and beyond to help me get into a new truck...Excellent customer service..I would highly recommend Black Hills Truck And Trailer...for your new truck and service needs...
