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October 2023 by Jessica Jones
They tell you one thing on the phone and then something completely different when you pick up. Completely unprofessional mangament that will literally laugh in your face. I do not recommend this company at abll. We had much better luck with enterprise and the customer service was ten times better. We were not left in the dark about anything and no surprise fees when we showed up!! 0 out of 5 stars. This company is a joke!!!
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August 2023 by JB1020
If I could give zero stars I would. We rented a car from this location during a trip at the end of June. First hiccup was they didn't have our car ready. The vehicle we did get was returned in great shape. We returned it early in the morning before they were open due to our flight. We took pictures of the vehicle before we turned in the keys and completed the return log. We received our receipt from them so we knew the car was checked in and back in their possession. It's almost a month later and we get a notification in the mail from PurCo stating that there was hail damage to the car. We called this location to see where the hail damage was location and they couldn't tell us. We talked to the contact at PurCo and they said they had a blurry photo of the so called hail damage, but they couldn't tell where it was on the car. So now we are left with fighting about hail damage on a car that didn't see hail while it was in our possession. If you look at PurCo's reviews on google you will see that multiple people have been put in this same situation and have been harassed by this company with a D rating on BBB. Budget rental car is our preferred rental company, however we will likely shy away from using them in the future due to this situation. I highly recommend that you avoid renting from this location you will likely get scamed.
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July 2023 by EDVEBVFD
They will make fraudulent insurance claims on the vehicle you rent. They will falsely claim hail damage after you return their vehicle if you do not purchase their hail damage waiver. This location does not operate in good faith and will make false claims on your vehicle. Take pictures upon returning your vehicle if this is your only option.
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May 2022 by HollywoodSaint 57
I now know why this company is called "Budget" car rental.I called to ask about renting a car. they had no cars for rent. this struck me funny as a car rental company with no cars .......I guess I'd also laugh if I went to McDonald's and they had no hamburgers for sale.anyways I wanted to know more...I was at the Best Western which is 9.9 miles from the airport where they are located and they do not offer any service for pick up or drop off of customer...I dont know much about car rental services but seems customer service isn't what it should be with these guys.probably be cheaper to Uber or lyft where I need to go anyway without the contract hassle.
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April 2022 by Kaeli Welsh
Great experience with Budget Avis Car Rental. I had no issues with the car rental experience and the customer service was excellent.
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December 2021 by Nate Pinkham
Had an awesome experience with Budget in Rapid City. Vehicle was better than expected and we accidently left behind a laptop and a fair amount of cash. They contacted us, were completely honest, and we got everything back other than a finder's fee I suggested. Thank you!!!!
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October 2021 by Christina Graber
Jesse helped us tonight. He was so professional and kind. Highly recommend pay in advance feature!
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September 2021 by Nathan Pinkham
Had an awesome experience with Budget in Rapid City. Vehicle was better than expected and we accidently left behind a laptop and a fair amount of cash. They contacted us, were completely honest, and we got everything back other than a finder's fee I suggested. Thank you!!!!
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August 2021 by Crazle 316
Rental car company is a joke full of hidden fees. Customer service and manager should be let go
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May 2021 by Kaulana Tom
Lindsey at the front desk was so helpful and really went above and beyond to provide great service.We flew in RAP on a late flight and had booked a compact suv. I guess Budget didn’t have any vehicles in that class available, so they upgraded us and put us in a Jeep Wrangler. Which normally would have been fine, but I was traveling with my elderly grandparents. I went back to budget the following morning to ask about swapping the wrangler to the original car class we booked(compact suv), explaining that my my elderly handicapped grandparents couldn’t get in and out of the vehicle(since a 4x4 wrangler sits a lot higher frame than a small suv). The first agent I talked to was very dismissive of my concern and said they basically were fully booked and couldn’t help us... so your grandparents were basically out of luck. When I got back to my car I called the desk again to inquire about being put on a waitlist for a vehicle swap, again emphasizing that my handicap grandparents weren’t able to get in and out of the vehicle. Lindsey apologized for the humbug and said to come back in because she was going to find a way to get us in another car. After I returned to the desk I was quickly moved into a vehicle that had a lower clearance for my grandparents. Thanks again Lindsey for all your hard work, I hope the first agent who refused to helped me can learn from your excellent example.
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September 2020 by Joshua Romeo
Was told they would only charge me for the gas that I used and that their gas was cheaper than at other gas stations. Returned the car with 3/4 tank full and was charged $30 for a quarter tank.
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August 2020 by Brandi Dalton
I understand that sometimes things slip through the cracks, but I was given a dirty car. I have the pictures and the previous driver's contract that was left in it, as well as some of her things. I have given them every opportunity to make things right and they have refused. With the threat of COVID-19, I feel they should be more concerned with the state of their vehicles.
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May 2020 by Susan Hamilton
DO NOT drop off without taking pictures of the car. Four months later we received demands for hail damage that did not occur while the car was in our possession. They took pictures and circled alleged damage as “evidence,” but it is nothing more than a picture of a car with circles drawn—does not prove there are dents.
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April 2020 by Susan H.
I am assisting an employee with a claim filed by this company for hail damage that did not occur while she had the car. They sent pictures as evidence, which was pictures of the car with circles drawn on the picture, but there is no damage depicted in the picture. Our employee has no reason to challenge this claim because if it were legitimate, it would be paid by the company with no expense to her personally with no repercussions to her. But, as a matter of principal--this damage did not occur during her rental of the car--she has reached out to the company's risk management department for assistance defending the claim. We have weather reports that show there were no hail storms, but their response is that there are often microburst storms that are not logged on weather reports. Beware if you rent from this company and take lots of pictures of the car before you take possession and when you return it. They will attempt to make money on false damage claims or attribute damage to you that did not occur during your possession!
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February 2020 by Don H
Wish I had read reviews before booking with this place. Wouldn't allow me to rent because I dont have a major credit card. Asked if prepaid would work which they also denied... apparently cash is also out. So maybe they're a business that doesnt like getting paid except through credit cards? Not sure. Thinking back, they offered more ways to NOT take my money than they did trying to find ways to TAKE it. Sounds like a horrible business model. As far as helpfulness goes they didnt really offer any solutions.
