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February 2024 by Travis Torres
Great to work with.
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February 2024 by Pavel Bure
Buying a car is never easy. But the folks at Menholt Toyota were wonderful. Highly recommended.
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January 2024 by Nikki Gravitt
Nick Carter absolutely wonderful and patient. Good guy. Not pushy
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January 2024 by greta abdallah
Just moved here and we needed our 10,000 mile oil change. They did a phenomenal job, the employees here are so nice & kind. CJ went over and beyond. Thank you!
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January 2024 by Seth Tautkus
Do not bring your Jeep to Denny Menholt Toyota- even if you bought it from them.My car left the service garage in worse shape than it was when I brought it in for a diagnosis on my air suspension- and now is all but drivable. They couldn’t figure out how to raise or lower the vehicle and the techs let all the air out of my shocks. Now I can’t hit a bump without shaking the fillings out of my teeth or scraping the bottom of my car on the road. Disappointment is an understatementEric at the service department was apathetic at best and condescending at worst as I tried to explain my cars issues and left me with the impression that the service apartment is out of touch with their customers and needs more accountability.I paid for the drivetrain coverage which covers an issue my car has with its 4WD system but they said they couldn’t fix the motor on my transfer case so now I have to find someone who can fix it on top of everything else.If I don’t hear back from Denny Menholt I will be sharing my experience with anyone who is looking to buy a vehicle or needs theirs to be serviced. Here’s to hoping they can make things right.
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January 2024 by Catherine Borketey
Robbie from Toyota has been patient with us for the past couple of months. Making sure we got the exact car we needed. The car was perfect. My husband and I are very pleased and happy. Thank you Robbie
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January 2024 by Christina Purcell
Recommend? Heck yes! CJ Lawrence was top notch, knowledgeable, and made the experience easy. No doubt our best dealership experience! Thanks for the 4runner!!
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January 2024 by Candice W
Michelle is awful to work with. She’s the manager of the service department and has given misinformation regarding the diagnosis of my vehicle (when I went there with the correct diagnosis given by a trusted mechanic who just couldn’t get the part to fix it from the get go) and misinformation regarding the financing I had to do, due to the repair being $4000. She claimed that she would have a sales person get ahold of us to discuss options of trading, and that never happened, and when I called back to discuss the financing options to fix the problem vs trading since I never heard back after an entire week she was extremely rude and tried to blame everyone else. She’s making her staff deal with a mess they shouldn’t have to because she can’t do her job. It’s really sad to see Toyotas service department go so very down hill. Consider new management please. We’ve been treated absolutely awful from the start, and it has made an already stressful situation way more stressful. I will add though that John Scales really did his best to try and make it a better experience and we’re thankful for that. His customer service skills are excellent.
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December 2023 by Kevin E.
I had a bad experience with the sales department:They had no cars that I was interested on the lot and everything that was interested in was in transit. The excuse I was given by the salesman was due to covid as well as since this dealership is in a remote location they are allocated so many cars / models. Quite frankly, their excuses were BS. Covid ended several years ago and all the other car manufacturers have comparable competing models physically on the lot (not in transit) ready to be test driven and bought. I had to put a deposit on car in transit. Most cars in transit already had a deposit and were already in the process of being sold. I was able to find a model that didn't have all the features I wanted unfortunately. I was told it would take months or even up to a year to order a car with all the features I wanted. So, I had to settle for something less and put a refundable $500 down payment for a car in transit so I can have first priority as well as to test drive. The salesman said that it would arrive in a week, however it eventually became close to a month. The salesman told me one week the car would arrive but then he didn't call me. I called then he said two weeks, then it became three then four, and then last week spoke he said sometime mid-next month. I canceled my pre-sale after waiting almost an entire month. I was very frustrated since I never had this problem at a car dealership before. The salesman was also a bad communicator. In person, the salesman seemed to be good but any communication with voicemail, email or texts he was just unresponsive. I had additional questions that I never got any responses. Even when I canceled my pre-sale, there was no apology by him. On a separate issue, the salesman saw a barely noticeable little ding on my car I was planning to trade-in and said that my car would depreciate over $1,000 ($3K if I recall) which was in my opinion BS since there's paintless dent removal tools that use suction technology to remove dents. The fact that this salesman was trying to undervalue my trade in car gave me concerns already.Other Toyota dealers have cars I was interested on the lot. I went to a competitor (KIA) and their parent company (Billions) owns a Toyota dealership in another city within the state and they told me that they could transfer the model I wanted over here so I can buy the car I was looking for. However, I decided not to. From now on, I will probably buy cars from another state or a bigger city with multiple Toyota dealerships not owned by the same / this company. I am from another state where car dealerships are plentiful and you can always go to another Toyota dealership in the next door city to get better deals and service. To be fair, while I didn't have a great experience with the salesman, I did have a good experience with the parts and service departments at this Toyota dealership. Other than that, they lost me as a customer due to the aforementioned bad experiences and I bought a car from another car dealership and I couldn't be happier. If I ever buy a Toyota again, I will go out of state and not here.
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December 2023 by Mike Hotvet
My new vehicle delivery was perfect in every way, thanks Nate.
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December 2023 by SweetP Keierleber
Nate found the exact vehicle my wife wanted! Then made sure it was easy for us to drive away happy.
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December 2023 by Cindy McGeary
Cory and Kris were good to work with.Cory helped me through the car connection to my phone and went over everything.Took quite awhile to get done due to other late clients.
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November 2023 by Brandon Hatfield
Me and my fiancé were looking for a 2024 grand highlander. We went to 3 dealerships in north Dakota and they all couldn't get us what we wanted. Or when they did they sold it even though we had a reserve. I called Kris B at 8 am. He said the vehicle was there and waiting. We drove 4 hours knowing we were already approved. We were in and back on the road in 2 hours including him personally going and making sure every detail of the car was perfect and personally filled our gas tank.
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November 2023 by 1958Gpa
Great experience!! No old school pressure from sales personnel (our guy was Phil) to purchase vehicle. We knew what we wanted and Phil understood that. Phil was patient and listened to what we desired in our Tacoma. The whole transition took less than two hours.
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November 2023 by Jennifer Grinnell
We were moving back to Minnesota from Montana in a 2006 Toyota Highlander. It was just me and my son and it had already been a stressful move. We were stopping in Rapid City for the night and by the time we got there our check engine light came on. I called Denny Menholt because it was a Toyota dealership. I expected the usual wait and anticipated being stuck there for another day or more. When I called I talked to Michelle (I think that was her name) and she said bring it right in. We pulled in with our loaded down car and cat. Michelle was great. She was friendly and a no nonsense attitude which is what I needed. Long story short. She check the codes, told us we would be able to make it home with out breaking down. I asked her if she would look at my coolant to make sure it had enough. She said it did but they would add some anyway. The tech who filled was friendly and had a smile on his face (Chase?) When I asked how much she said there was no charge. I thought it was going to be another expensive trip to the shop. She could have billed us for any of this and I would have expected it. I almost cried. Then the gentleman who helped us into the shop asked if he could fill our tires (Yes please!) and he even gave us a cap for the stem valve that was missing on one of our tires. I seriously almost cried. This was one of the best experiences I have every had in a shop. Not just because I didn't have a bill, but because their customer service was excellent. I genuinely felt that cared about us and were happy to help us. Thank you so much!