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January 2023 by barb moore
Since the change over from great western bank too the First interstate bank has been a problem. I used to be able to deposit a check and have it available within hrs.. now i have to wait sometimes 2 days. And now this software being down is a joke of a bank. I will be taking my buisness elsewhere.
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July 2022 by Bob Miller
20 minute wait in drive thru shutting down weekend drivethru and closing eastside annex i have been with the bank over 20 yrs and since first interstate took over it has gone down hill.
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May 2022 by Tabitha Fitch
The have some nice tellers but that's about it. I've been with them for over 11 years, never over drafted or had any issues, but they wouldn't help me get a mortgage and for the first time I, ever, I have overdrafted (I forgot to deposit my check) my account, due to an automated transfer to my SAVINGS account, and they won't remove the overdraft fee. I'm leaving GW and going to a better bank. What terrible customer service!!!!!
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February 2022 by Adam Seneca
I've had nothing but quality experiences with this bank. Only thing they need to improve on is their hours, 6 close with 630 drive up would make a world of difference.
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November 2021 by Shaggy J
Banked here, was charged 35 a day for overdrafts. Then came in to cash a personal check and was lied to about multiple things. The disrespectful nature of these people ceases to amaze me
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April 2021 by Michelle Moore
Great service. Would recommend to everyone. Tellers at the drive in are wonderful
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March 2021 by John Ung
I went into this branch of Great Western bank as a customer of another bank, or rather credit union. A woman by the name of LaDonna Coates was helping me. I just want to leave a raving review for her. She got on the phone with all the right people, and got my money situation all situated.Again, I don’t even bank with this bank. Awesome customer service.
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February 2021 by 25Rachael
I was not greeted in the drive thru by the teller. She just stared at me awkwardly until I started talking. Then after the transaction was over I asked for my envelope back, and another teller along with the original teller rolled their eyes and glared at me. Worst banking service I have ever received.
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August 2020 by Dustin Bouza
unfortunately i can't go negative stars. Where to start, 1. did an auto loan through them, they could only loan the trade in value of the vehicle (EVERY BANK AND CREDIT UNION I'VE TALKED TO SINCE THEN WILL LOAN FULL VALUE). 2. When hail totaled out our vehicle it took 5 weeks to get payoff amount. 5 weeks and that was me calling, after calling for 5 weeks and leaving voicemail atleast 1 per day I HAVE HAD ENOUGH. It took the insurance company and me being on the phone with them to get the total, BUT THAT WAS 5 DIFFERENT PEOPLE FROM GREATWESTERN, 2 HOURS OF BEING ON THE PHONE DURING A NORMAL BUSINESS DAY. needless to say with how much they yanked me around i will not be doing any business with them anymore. The only thing that stopped me from going to their office and closing my accounts that day was the fact their lobbies are all closed. MOST WORTHLESS BANK EVER AND THAT INCLUDES WELLS FARGO BEING BETTER THEN THESE CROOKS.
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August 2020 by Daniel Allard
Only bank in 500 miles that closed the lobby then proceeded to not have all drive through lanes open. Pathetic planning, a 45 min wait time in the drive thru is ridiculous. Only reason it's not one star is because your employees are doing their best with terrible management.
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August 2020 by Roger C
Used the drive through the lady that helped me was so wonderful, polite, a joy to talk to.
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June 2020 by Camille Alden
I called to do some business that I thought was difficult. Emily answer the phone and solve my problem in less than 3 minutes. This is doing the covid-19 crisis.
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February 2020 by Randi Hagemeyer
Great Western Bank takes great care of not only their customers, but their employees.
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October 2019 by Dana Watson
They do not accept Viet Nam Veterans that are new here.
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September 2019 by Charlie Smoke
Their website & mobile banking sucks. Every time you want to look into your account online you have to go downtown & get a new password. And after three years, & countless trips to the main branch to request they fix their problem, mobile banking still doesn't recognize my account number.
