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February 2024 by Adriana Frketich
Few minutes from the Mall and restaurants.Staff is very kind and respectful.Hotel very
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February 2024 by Greg Mattheson
It seems to be an issue others have experienced in reviews here too, but I was woken up around 2am with the strongest smell of skunk/weed. The hallways even started to smell of it. I couldn't end up falling back asleep and I ended up just leaving. By far one of the most frustrating experiences I've had with a hotel.Everything else was fine, room was neat, and staff was nice.
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January 2024 by Wendy Modlin
Stranded during a blizzard and everyone was so kind and accommodating. We are so appreciative.Rooms: Rooms were spacious, clean and comfortable.
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December 2023 by miss wylona
Super slow elevators, not very friendly staff. There was an exception of 2 people on the morning shift. The rooms were old looking, the bathroom could use an update. I expected more from Hilton Garden Inn.
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December 2023 by Josh Holman
Great place to stay super clean and nice
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November 2023 by Andy
Very nice hotel, clean, super great staff, but holy god the walls are thinner than paper. You can hear EVERYTHING in adjoining rooms. It's not a good look. I've stayed here twice but this seems like a major oversight.
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October 2023 by Martin Jensen
We've been coming back to Rapid for years since I was a grad student at the School of Mines. Have been staying at all the hotels around the Watiki water park only because they were convenient. But, all their prices are nuts for what you get, so tried this place instead. An obvious improvement, score, wonderful place, and fair price. Finally!!!! Attractive entryway and reception, rooms super clean and large, bed comforters just right (not too thick), AC very quiet, shower with plenty of water pressure and constant temperature, and even better location near the freeway interchange. No brainer on choosing this hotel from now on, period!!!!!!!
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October 2023 by Robert McLain
On a cross country trip, finding a comfortable, clean room is really all you are hoping for. We got that for sure and rested well overnight. The front desk was very pleasant and helpful, and the hotel itself was clean and well appointed.Most notable was the service staff, and the servers in the restaurant and bar were very engaging and pleasant.All in all a very nice place to lay over on the way west and I would definitely stay here again when passing through Rapid City!
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October 2023 by S “The Vintage Farm Chick” VR
On our way through and stopped here for the night. Very nice and modern hotel. We booked a whirlpool suite and we’re impressed with the size of the room and the nice whirlpool, soaked for an hour. Highly recommend!
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September 2023 by Mel R.
The devil is in the details and let me tell you this place misses all of them. I saw this hotel and their Presidential Suite on the Hilton app and decided I would check it out. On the surface it looked great. Room was large, a garden tub with jets and as a Hilton honors member I could select my room. This is where it falls apart, day before I arrive, room assigned without a choice. I get to the room and find a nice coffee selection but no cups. Brush my teeth and no glasses to rinse. Okay, I will relax in the garden tub but I fill it up, get in, and the jets don't work. Ugh...I then go to bed and get the worse night of sleep ever on a lumpy mattress with smelly bed linens...yuck, so at 4:30 am I decide to get up and just get out of here. Jump in the shower and the soap and shampoo bottles are BOTH empty:-(. I finally checkout on the app and the phone rings (assuming it was the desk confirming I am actually leaving this early) and I pick it up and the cord falls out. This place is a classic example of something that looks great on the surface and just falls apart everywhere you look. I called to let them know about my experience and I explained everything to the front desk. She assured me she would inform management. That was Sunday, 17 September and today is Tuesday and I have heard NOTHING. No calls, no emails, no apologies...they just don't care. If you're looking for a relaxing stay at a hotel that cares, stay clear of this place. You'll have a terrible experience and they won't care. Can't believe I paid $272 for this. Shouldn't be allowed to be called a Hilton!
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August 2023 by Cody Smith
Rooms are clean but 3 stays in a row there was no soap or shampoo in the rooms.Also the bar/ kitchen staff like to converse in the back and not serve customers. 30 minute wait between drinks and there are only 3 people here.Will look into other hotels in the area in the future.
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August 2023 by Nevada Nites
Nice, modern, and great pool area. The only negative is that at most Hilton Garden Inns if you pay for the hot breakfast, regardless of what you order you get the rest of the buffet so you can have access to fruit, yogurt, etc. Here, the buffet is more like a continental breakfast and the hot breakfast is a la carte to itself, so you don't get the whole deal. Other than that everything was great.
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August 2023 by D Gunter
One of my favorites hotels to stay. People are great. Very friendly and accommodating. Very clean all over the hotel.
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August 2023 by Robin Hood
Walking in the hotel lobby was clean and front desk lady was super welcoming and nice. I stayed on the 2nd floor and as soon as I got off elevator everything felt different. The rug was hela dirty, the hallway smells. Walking into my room immediately noticed how bad my room smelled. The carpet had a crazy amount of stains. The top lock security latch was missing screws and didn't even latch. The kerig coffee maker was so dirty and had rust on it and looked like it was never cleaned. The hotel is 40 minutes away from MT Rushmore.I wouldn't stay here again.
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August 2023 by Jessica Sarmiento
After being turned downed by 3 different hotels, Hilton Garden Inn told us they had a room for us! It was honestly so relieving. Checking in was easy and the room was clean, fresh, and smelled good which is a big plus. The staff was very nice and helpful throughout our stay. The restaurant staff was amazing and stayed later than they were supposed to for us which was very kind and thoughtful of them. Overall a very nice and relaxing experience. Thank you so much!!
