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March 2024 by Shawn S.
I placed an order last Monday for a Tuesday delivery, i received a conformation the delivery was scheduled from 10am to 10 pm, delivery location is a .10 of a mile from the location. Our corporate office is in Dallas, Texas. I sent a crew there to Rapid City, SD to resolve thee work to find out a week later the delivery was never made. and when I contact the Lowes the delivery driver was off. No communication, except yesterday I received an email saying the delivery was reschedule for Monday, than yesterday evening was scheduled for Tuesday, this morning receiving a delay message not being delivered until tomorrow.. With frustration, on top the delivery fee, and when I waited and spoke with the manager Mike, no real answers were given, I would say in my industry the General Manager would not be there. this is one of the lowest rated Lowes in the US. All starts with the Leader.
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February 2024 by Janet Vaughan
Lolita in the garden section was friendly and helpful ..great.service
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February 2024 by Becca Leigh
The worst customer service ever. We have spent thousands with this place over the last few months and they are awful. We understand being short handed but plenty of people standing around doing nothing. Can't get help loading drywall. Choose to do a pick up order and they bring out clearly broken items then walk away when we say we are not accepting those items. Ask for help...no one ever comes. Do an exchange then someone is paying attention because they want proof we paid! Customer service training is highly recommended for all staff except Malcom. Malcom is amazing.
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February 2024 by Phillip Pinney
Had to come in and get a pair of work gloves. Everybody was polite friendly helpful
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February 2024 by Greg Rolland
My favorite place ever since I caught a sale on refrigerators . It was very easy to do everything online and skip the lines
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February 2024 by Ward Van Ommeren
Always an easy place to shop. Use the item location on the website constantly to find the items with ease. Self check out makes the purchase simple and easy.
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January 2024 by maya noelle
Just go to Best Buy. Lowes is a joke
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January 2024 by levi Herring
Won’t return to a Lowe’s after this. Went in searching for a specific cabinet set up. Noticed the cabinet lady was with a costumer and didn’t want to interrupt I also didn’t catch her name.As I waited a short time she asked if she could help me. I explained my two options to her and she replied “well which is it” this was in such a rude manner the customer she was helping even glared at her. I told her I’d figure it out myself and walked off.I found a different service member and told her I needed to speak with a manager. She rudely replied “what for” I just repeated myself at this point. I went and found a cart as she found me a manager of the cabinets.I made it back to the cabinet area. The nice lady that was being helped by the female I had already had issues with came up to me and apologized for her actions. She also informed me the cabinet lady called me rude and she didn’t think I was rude at all. She also informed me the cabinet lady had been very rude to her. She left and I met with the manager of the cabinets.I explained the situation to him. He apologized and thanked me for the information. Stating he would look into it. He thanks me saying he couldn’t fix the issues if he didn’t know he had one. I believe this is false and he knows he had some issues with her in the past.Went to check out and met Sam. She didn’t say a word didn’t ask me if I found everything or anything. She argued with me about the cabinets being the same kind and eventually rung me up and believed me… she didn’t ask me if I needed help loading them or anything else not even have a good day.. She just walked off like she owned the place.Do avoid Lowes shop small local hardware stores or Menards in town.! This place is the worst I’d give them a 0 if I could.!!!!
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January 2024 by kurtis Wermers
Fine staff helpful relevant
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January 2024 by Karl Jensen
Great service; wide array of home and construction goods.
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January 2024 by 钓鱼趣
Very good, many items, very convenient
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January 2024 by jesse fuller
I have always use lowes and recently I have a had a ton of problems with them I am not very impressed.
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January 2024 by Michael Lerude
This place sells floor lamps.
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January 2024 by Shannon Boos
Could spend all day here, have pretty much anything you need.
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January 2024 by Paul White Bull
This store was a very bad unpleasant shopping experience due to the fact that i went to shop for a specific item and I asked 4 different employees there and none knew what or where the item I was shopping for was located until I asked for a manager and was followed around like i was going to steal don't think I'll return to shop here until they fix their lack of customer service and knowledge of their store
