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January 2024 by Jessica Johnson
Financed a vehicle with them and the lady sold me an extended warranty she claimed covered any and everything for the life of the loan. It hasn't covered a single thing that has gone wrong with my vehicle! The one thing it would have maybe covered and "it expired a week ago" What? I still have 2 years on this loan this warranty covers the life of the loan. Nope. But the bank lady didn't even provide me with any paperwork for the warranty except their number to call. Also if you want to pay your car note they charge a fee to transfer from another bank or use a debit or credit card to pay it. Making things cash only. There's more But this credit union sucks. Take your business elsewhere.
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December 2023 by Ward Van Ommeren
What a pleasure it has been to work with Aspen Federal Credit Union. This was our second experience working with Jennifer Fitzgerald. Her customer service was impeccable! The simple and seamless process to secure our loan to buy out our auto lease was flawless. The digital process allows everthing to be completed online. All we needed to do once the process was complete was to stop and pick up our payment. We will continue to use Jennifer Fitzgerald and Aspen Federal Credit Union in the future. Give them a call for all your financial needs.
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December 2023 by Robert Faulkner
The front staff is amazing, but Pam (El heffe) doesn't quite get the difference between business and personal. She takes things personal, overreacts, and acts like business deals that go south are a personal attack on her family.I would not do business (for business) with anything she's involved in. My two cents and it's worth what you paid for it.
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December 2023 by Tarah Wendt
The app is very easy to use and has so many options for me to do “self service”. Tellers are patient to work with and I love that I have the option to bank online or speak with a person.
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November 2023 by steve hauswald
I’ve been banking with Aspen through 3 name changes. The staff is always so friendly and helpful. Anne is always a familiar face, as soon as I walk in. Kristi has always been useful in booking my vehicles to sell. Always thankful for my credit union
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November 2023 by Amber Watkins
I recently had the pleasure of working with Kristi Sabo during my vehicle purchase, and I cannot express my gratitude enough for the exceptional service I received. From start to finish, Kristi went above and beyond to ensure a seamless and stress-free experience.First and foremost, her knowledge of the banking industry and expertise in vehicle financing was evident from our very first conversation. She patiently walked me through the entire process, explaining each step in detail and answering all of my questions with utmost professionalism. Her guidance and advice were invaluable, as they helped me find the perfect financial solution tailored to my needs.What truly set Kristi apart was her unwavering dedication and commitment. She tirelessly worked behind the scenes to secure the best interest rates and loan terms, leveraging their network and expertise to my advantage. She demonstrated genuine care for my financial well-being, always keeping my best interests at heart.Moreover, her promptness and attention to detail were commendable. She promptly responded to my emails and phone calls, ensuring that no query or concern went unanswered. Her thoroughness in reviewing the loan documents, cross-checking the fine print, and explaining all the terms and conditions left me with complete confidence in every aspect of the transaction.Not only did Kristi facilitate the financial side of my vehicle purchase, but they also went the extra mile to provide additional resources and recommendations. She shared valuable insights on insurance options, maintenance tips, and even connected me with trusted contacts in the automotive industry. Her dedication to providing comprehensive support truly made a difference.In conclusion, I wholeheartedly recommend Kristi Sabo to anyone seeking financial assistance for their vehicle purchase. Her expertise, professionalism, and willingness to go above and beyond set them apart from the rest. With her guidance, my experience was not only successful but also enjoyable. Thank you for making my vehicle purchase a memorable and positive journey!
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November 2023 by Pourier/belverstone Tom/Kelsee
The best bank I have had love going there. Megan Steel is my go to person and answer all my questions and meets my needs she is always happy and can tell she enjoys her job to the fullest we have been banking with med 5 / Aspen Fcu for 10 years .
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November 2023 by Laramie Riley
Kristi is amazing. Best customer service anytime I visit, call or email Aspen FCU. I highly recommend Aspen for all your banking needs.
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September 2023 by Ben Thomas
I have been a customer of Aspen Federal Credit Union for a while now and have always been impressed with their personalized service. The credit union has a small town feel, which I appreciate. The staff knows my name and takes the time to get to know me. They are always willing to go the extra mile to help me with my financial needs.Recently, I took out an auto loan and was amazed at how quickly and efficiently the process was. The loan officer, Kristi, took the time to understand my needs and work with me to find the best loan for me. She also went out of her way to accommodate my schedule and make sure everything was taken care of. I was very impressed with the level of service I received and would highly recommend Aspen Federal Credit Union to anyone looking for a financial institution that provides excellent customer service.
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April 2023 by Madds H
Great bank but maybe need to redo the after hours message. The new Aspen one is extremely loud, if you thought you had tinnitus now wait until the bomb “THANK YOU FOR CALLING ASPEN FEDERAL” ??
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March 2023 by Google user
I recently switched my business account to Aspen (Med5) and have done personal loans through them as well. Their rates are always very competitive, if not the best in the area. They made purchasing an automobile painless (which is not always the case). As for the business side of things, they do so much to help their clients and allow them to spend less time worrying about banking, and more time operating their business. Would recommend across all aspects from personal, to business.
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March 2023 by Trey Sauvage
I recently switched my business account to Aspen (Med5) and have done personal loans through them as well. Their rates are always very competitive, if not the best in the area. They made purchasing an automobile painless (which is not always the case). As for the business side of things, they do so much to help their clients and allow them to spend less time worrying about banking, and more time operating their business. Would recommend across all aspects from personal, to business.
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August 2022 by J
Dropped the ball and left me hanging several times on my loan. Got another loan to pay it off. I won't be back.
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August 2022 by Rebecca Vandine
Best bank EVER! I used a large bank for far too long! What was I thinking!? All phone numbers there went to a phone center that didn't answer and never helped. Med5 they VIDEO CHAT WITH ME! A real person! Within a ring or two! They help me - and then I can get on with my day knowing its all in good hands. Personal and business and loans! I get it all here, and I feel like an old friend when I walk thru the door and not just a number. This is my bank for all the things forever (cuz they offer it all plus some!) Oh and the coffee in the lobby! Just another perk!
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July 2022 by John Kushman
I found the staff at the west Rapid City branch to be unfriendly, rude, slow, and unhelpful. Med 5 allowed unauthorized access to my funds on several occasions costing me substantial amounts of money. I would not recommend this bank to anyone.
