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April 2024 by Dillon
No one would help me find anything in the store and it shouldn’t take 3 people to mix paint as 2 employees stand there and watch and wouldn’t help anybody that stood there and waited for help and asked for help like myself. Bad customer service
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March 2024 by NEB 12
Fix your phone menu options. I’ve been trying to call all day and none of the key number options dial into anyone—the menu just keeps repeating. Can’t imagine phones are even ringing in the store unless the caller knows a direct number.
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March 2024 by Alicia M
Always nice staff
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March 2024 by Tom Heaton
Nice people, variety of things from food, wood, and tools to lights, storage solutions and decorations
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February 2024 by tom pourier
Good rise friends from 710 N CREEK DR, RAPID CITY, SD 57703 manger’s. First off let me just say Lowe’s rapid city sd is the best place for everything you need I was at Menards this morning at 7:00am and was fallowed out by what I assumed was a manager he was wearing prescription glasses and a taser on his hip he watched me like I was a bad guy because my appearance was not what he saw fit for his store so I felt racially profiled. He then stood in the door way of the building watching me walk towards my car I turned around and asked if he had a problem he said the store had a problem that morning in a hour this store already had a problem damn not a good store for start. Then I tell him I will not be doing business with that establishment he then responds with I don’t care I told him have a good day he says you as well store manager big guy Menards of rapid city South Dakota 710 N CREEK DR, RAPID CITY, SD 57703 you have a wonderful day no longer a customer. I recommend Lowe’s from now on !!!!!!!!!!!!!!!!
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January 2024 by Michael Lerude
It's like a Lowe's with groceries
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December 2023 by Cruisin Susan
Good product selection
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December 2023 by L B
Horrible pick up. If you can avoid pick up, at all costs do. The pickup area is staffed by a dislexic blind person. Ive picked up here 3 times, every times its a 20-40 minute wait IF they can find your item. If you can ship to your house or buy direct without picking up in store DO IT.Cheap enough to validate driving from Spearfish rather than paying 3X at ACE. However, it is IMPOSSIBLE to get someone on the phone to verify if they have a particular item in stock... several calls, 10 minutes holds with continuous ringing to various departments, before I give up and hang up. Good products, POOR customer service.
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November 2023 by Brooklyn Rasmussen
Great customer service. Had a hard time finding what I was looking for and Spencer was very kind and helped me find what I needed.
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October 2023 by Bryan Konechne
I've been visiting this store since it originally opened.It was sad to see them close down the local hardware stores over the years, but they've been able to supply good products for less money. Now that we're in 2024, their online ordering has been great. The lumber yard beats hauling stuff out of the other big box store by cart. Their holiday stuff is pretty nice, too. The 11% sale used to be something I looked forward to... now that it's ALWAYS going on, I just factor the cost of the item in. They still have a lot of things that are considerably cheaper than their competition.
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October 2023 by Joel H
There is no Menards near me back home in Denver. My cousin and I are here working on small projects at our Uncle's house. You can find anything at Menards we seem to end up here everyday. The employees are very helpful and knowledgeable.
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August 2023 by codycm9
Had major issues with a push mower I bought from here. Customer Service was very respectful and easy to work with on processing the return.
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August 2023 by Joe Golden
One of the older store layouts but I could still find what I needed in a pinch.Needed some last minute camping gear and was able to find the right stuff. The sleeping bags were not large as advertised but that is on the manufacturer.The people were friendly and helpful. Seems to be consistent throughout the Menards enterprise.
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August 2023 by Nick Schmidt
I deliver to a lot of Menards and this one is by far the worst one in all the chains I never have anyone to help unload or sign the paperwork every time I ask someone for help all they ever say is not my department and they cruise off on their forklift over the last year or so it has gotten really bad I understand they are busy but you need the product to be able to give your customers so unload is quickly and have more time for customers the place is an unbelievable joke
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July 2023 by Aurelio Calle
Great place and very good service as well, sometimes has cheaper items than other stores sometimes, they even have many rebates and a good Menardss Credit card.
