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October 2023 by Anthony G.
Nice rental in South Dakota. While airport is very small and no way to pick up your own vehicle, the price made up for it. I paid for a regular size car and got a Sport SUV. The return was easy, just a drop the car, put the keys in a lock box and you are set to go to the gate.
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August 2023 by Robert Guerra
Quick note about my National car rental at Rapid City - business trip the week before Rally started and finished with Judy handling the pickup & drop off. Process was quick and professional. As a business traveler, this is a big plus. On a personal note, Judy also managed my sense of humor - very good experience.Continue success.
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August 2023 by Kim Piccirillo
Went there to trade in a car I rented in Utah for a bigger vehicle for 6 days and was told it would be another $1000 over what I had already paid for my rental. WTH!
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June 2023 by Cindi Marshall
Upon checking in, the employee treated me differently than the guy before me. I've not had this happen when renting a vehicle.I reserved a full-size car, which typically gets me most of any vehicle I want, using my company's benefit.However, it was basically that I have this car, a Nissan Altima. I have no idea what that is... "If you want something else, it'll be $20 extra." Just so happens that this car is a low-profile sporty car, NOT a full-size car.Knowing I had just pushed my husband there in a wheelchair, there is no way I would have put us in what is a very low to the ground car.Then, he told me to "try and not get the car dirty"... ummmm, huh?Upon returning, I dealt with a different employee who asked me how everything went with the car. I told him that the car was NOT a full-size car, and he agreed. My husband had a really hard time getting in and out of the car.
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May 2023 by Ryan Gardner
We had a fantastic experience here. The employees were extremely efficient, knowledgeable, professional, and friendly. Most of all, unlike our last rental car experience (which was absolutely horrible), they were honest! We paid exactly what we expected with no tricks or attempts at deception. We even got a free upgrade. Judy Gillaspie was working the counter when we picked the car up. She treated us like highly valued customers, trying to accommodate us any way she could and telling us to please call her if we have any issues at any point, saying she would take care of them. We had the car and were on our way in no time. The car itself was great. The man working the desk on our return (whose name we didn't catch) was professional and efficient as well. I wish all my rental car experiences were like this one. (After the awful experience referenced above) I will be trying to use National as much as possible going forward as long as our experiences keep going like this one.
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May 2023 by Kimoon Ryu
Cole and Madison are awesome! Very friendly and helpful. Might be confusing when returning your car, but just remember the stall it is parked in and if possible the final mileage and fuel levels. I forgot the final mileage but Madison said that was fine. Great experience here!
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April 2023 by Benjamin Bostick
I made a PREPAID reservation with a credit card on Priceline for this location. I went to the counter and was told that there were no cars available (even in a different class). There was no recourse I was given, a curt apology but nothing and I was informed it was my job to contact Priceline to get a refund for the clear lack in communication between Priceline and National. Essentially, I was told by National that it was not their problem. Priceline, when contacted, told me that they could contact National to confirm that no rental was given, so they would not immediately issue a refund. It is unacceptable that National says that they are not responsible for 3rd party errors, but they appear to have no trouble making cars available through the sites, even when none are available. It is also unacceptable that Priceline and National cannot manage to track inventory.I would add that this is not a trivial problem in this airport. There is no way to leave the airport without many miles walk, and no other options are available. Overall, I am quite dissatisfied with the failure of both Priceline and National in this matter, but National should honor reservations that their system says are available. The result is that i have a rental car I paid hansomely for, but do not have.
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April 2023 by Bradford Cole
We had a great experience with National Car Rental, Judy Gillaspie has great customer service and treated us like family. They also don’t put a hold on your credit or debit card, we will definitely use National Car Service again in the future.
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March 2023 by S B
Really Really helpful, kind listeners. The lady behind the counter was so helpful to us on the morning of February 28th. We didn't rent from National but she was incredibly helpful.
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December 2022 by Steffan Baumeister
Great location! Bernie and David were extremely accommodating with my rental change.
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October 2022 by Ken Catmull
The folks at the Rapid City, SD airport were fast, responsive and easy to work with. Made for a seamless experience.
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September 2022 by Richard S. Rios
Went to counter to return keys. Gave keys to young man in sport coat.He entered info …never mentioned or asked for my name…kept entering.I wanted verification. Had to ask what name he was using…He asked “Richard “? Didn’t even provide full name. C’mon man.?
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August 2022 by Todd Bob
National is fine, but this service desk did not answer their phone during my 27 minutes of calling at 8:45 a.m. on a Monday. Wanting to inquire about an item that was accidentally left in the car on Friday, I was unable to speak to a representative. I hope the employee enjoys my personal property.** EDIT **Thank you for the response, but I would have appreciated this energy being spent picking up the telephone when I called. I will not be following up with your customer service.
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July 2022 by Nik Moeller
I understand disasters happen but the way they dealt with me was terrible. My company has a large account and rents a lot of cars. I travel for business and so I need a car when I travel, it’s not for leisure it’s for my living. They tell me they could give me a car in 24 hrs and provide a shuttle to my hotel. That doesn’t work when I have appointments all day. So I have to pay 3 times as much at Hertz for the only car left then National just cancels my reservation all together and provides me nothing for the inconvenience. The worst part about all of it… they had another lot in Rapid City with cars that just maybe they could have shuttled me there to get a car. Like I said I understand disasters happen and I anticipate to be affected by something like that but when their insurance covers their cars, they could at least reimburse me something for the troubles or just maybe call another location to help out. Even when I tried to call the Rapid City Airport location they didn’t answer, Very disappointed in how the situation was handled. Likely won’t use them in Rapid city airport again. I’ll use other locations because everywhere other than Rapid City Airport has been great and I’d prefer National just not in Rapid City Airport.
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January 2022 by Cougar Treasurer
I left my prescription sunglasses in a vehicle I rented (that's my fault) and contacted this rental office to see if they could find the sun glasses. Three times I was told they would look and call back after checking the vehicle. Instead of calling a fourth time just to be ignored I am submitting this review. I was a loyal customer and at the minimum I would have appreciated a call back. I'm looking forward to donating all of my points and if there are other rental car options (not National/Enterprise) I will rent from them.