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February 2024 by Alexis Louis
I had a horrible experience with my last autobody company so I decided to try a new one and these guys did awesome! My truck got hailed out they got it in quick and had my truck for a little bit longer then expected but when it came back it was like brand new! They fixed some other issues I had also. I absolutely love the work they did! And they had great customers service! Highly recommend them to anyone!
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January 2024 by kurt lowe
I've been a business consultant for several years now, an expert in customer service and efficiency, so I am sufficiently qualified to evaluate Ray's and it's owner.I contact Ray's via telephone three (3) times in as many weeks. Employees repeatedly blindly transferred me to other employees, and was required to repeat myself over and over and over to different employees.Today, I contacted Bryan the "new owner." Bryan addressed the issue, by disputing I had spoken to his business in three separate occasions, essentially calling me a liar. I offered my phone records, to show three separate calls in three weeks, but still insisted i was not telling the truth.Bryan is a Deceiver, willing to throw away revenue and customer relations, in order to coverup his staff's incompetence. After the call ended, Bryan repeatedly called and harassed me at my number, even leaving a nasty comment on my voicemail.See other customer comments about "abysmal" customer service
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September 2023 by Chuck
I gave them a 1 only because they actually do decent work. Their customer service is on the other hand is abysmal. Over the past 20 years I have had at least 6 jobs done at this shop. Most all done on a classic car and until this last one all done when Dave owned the shop. Work and communication was always excellent. Not so with the new owners. I talked to them before taking my car to them and was told that after parts arrived work would take 7-10 days. I was assured that they had a mechanic who would handle any non body issues and that they had the latest software to reset all the systems that had been compromised in the collision. All work was to be done in house. None of this turned out to be true. They had the car for 6 WEEKS. It was returned to me still missing parts that they told me they couldn't get. I found the parts in 20 minutes on line. They had to send it out to have the alternator replaced and had to send it to the dealer to find the faults in the restraint system. During the time the car was in their possession it got a chip in the paint on one of the front fenders which they had removed. Instead of repairing it properly they simply left it and painted over it. When I called it to their attention I was told that it was not listed in the bill, So if they break it they will only fix it if they get paid to do it. Whenever I called with a question or for an update the answer was always "I'll get back to you". Out of the half dozen times I called them they actually got back to me once.PS The two cars displayed on the website {the Studebaker and the Chevelle } were done prior to the change of ownershipServices: Painting
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May 2023 by Eric Smyth
My wife hit a deer in her 2019 Jeep compass. They got the parts ordered fast and the car in right away and back in the time promised. Count never tell she hit anything and the paint matches perfectly. Highly recommend
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December 2022 by Karry Putnam
I was in an accident and they took care of me, hassle free from start to end. There expertise and honesty was the best. They even took care of the little stuff. Very impressed!!! Thank you Brian and your team!!!
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June 2022 by Ang Gilchrist
Great service & quality of repair work. Is definitely recommend Ray's to family & friends.
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May 2022 by Elaine H.
Brian went above and beyond He made my car look like brand new and if you need any type of auto body repair he's the man to go to
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April 2022 by Elaine Hankins
Brian went above and beyond He made my car look like brand new and if you need any type of auto body repair he’s the man to go to
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January 2022 by Caleb Uran
These guys have been great to work with after unfortunately hitting a deer with my car. I will 100% recommend them whenever I can.
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November 2021 by 1120 Liberty
We took our car in for body damage repair to door and quarter panel. They took a month after several attempts and they decided they couldn't fix the quarter panel and finally ordered a new one. The first door they received was bad and had to get another one. The one door that did come in still had dents in it and was not fixed before it was painted. (door still has dents with new paint) After 2 months we got our car back and the paint has hair, bubbles and imperfections that were not cleaned up. They forgot to paint the inner door runner trim and they forgot to order the outside door trim. In fact I had to point it out when we picked it up. I've called twice to see status with no calls back. Also now my door lock doesn't work and they will not call us back. I feel as they have taken advantage of us and our insurance claim and don't want to make this right with us. Very disappointed with their service, their lack of an attempt to keep in touch with us on ordered parts or to reschedule to fix the paint, the trim and our door lock. Will defiantly never use them again and will advise anyone I know to do the same....Services: Painting
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May 2021 by Isaac Kolousek
Excellent experience, worked with my schedule and got my car fixed in no time! Did an amazing job too. Would highly recommend their friendly faces to anyone
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March 2021 by Amanda Morrisette
I took my vehicle to Gateway to be repaired only to find out weeks later Gateway couldn’t do the repairs so my vehicle was subcontracted to Ray’s. By the time my insurance and I realized gateway couldn’t do my repairs, my rental time was up. Brian, with Ray’s, provided me with a rental during the time they did my repairs. Had it not been for Ray’s, I would’ve been without a vehicle. My insurance and Gateway did not care if I’d be without one but Ray’s did and I recommend them to do repairs over anyone f this simple gesture of understanding and genuinely caring for my situation.
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March 2021 by Nate Fagrey
Lost my rear window and side mirror in a hailstorm. Crafters was very friendly and took my car in almost right away. Did take them awhile to get the parts but that was to be expected with COVID19 ?. They did a great job for a low price!
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March 2021 by Carter Lei
Best place to bring your car for Hail damage in the rapid city area!
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December 2020 by Fred Dieken
Been a customer for about 15 years with two vehicles. They fixed damage from deer collisions, getting rear-ended, windshield/glass repairs, and hitting smaller animals in that time. Always got a clear estimate; full explanations to include whether better to use after market or factory parts for each component; and topnotch work. They don't rush you if you have questions and you're always are treated like a valued customer whether it's a small repair or redoing your front end (and I speak from personal experience). Wouldn't take my car anywhere else!
