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April 2024 by Kimberly Cooper
Always helpful and they come to you!
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March 2024 by Jeff Anderson
First time using Safelite. Had a pencil eraser sized chip on windshield, right in middle of drivers line of sight. Safelite explained the process and all possible outcomes. My insurance company set up the appointment in advance. Staff was very courteous and professional. Repair too about 40 minutes to complete. Chip is gone. Very pleased with the outcome, looks great. Future chips will be handled by Safelite.
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February 2024 by Russell
Was quick in and out 45min wait got a soda and played on my psp, couldn't even tell it the dude didn't point it out to me, yes there was still spider legs not perfect but better then the crack spreading thx guys saved my car from something worse
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January 2024 by B VP
Had a rock chip repaired quickly and professionally. Also had some new wiper blades installed.The staff were very nice and professional. I will definitely come back to this Safelite for all my future glass repairs. Many thanks Safelite crew!
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December 2023 by Karen Artichoker
No details to share. If I can’t talk to a person then to heck with you. Guess you’re too busy to take my money.
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October 2023 by Log Home Girl
Awesome experience, I highly recommend. My appointment was scheduled online and everything went very smoothly!
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October 2023 by Daniel H.
Hate to beat a deadhorse however just like others said, calling and talking to a person is a challenge and their estimated times were off by hours and guy is not friendly as I can understand, before he talked with me he was on the phone receiving an earful,anyways they failed to replace calibrations and referred to the dealership, I came here because the commercial makes it sound easy but 1) they could not come to me and 2) they held me hostage at their store and I also learned to read reviews first as I found this is common reoccuance here in Rapid City SD also safelight comment guy don't bother you lost our future business
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August 2023 by Madeline Acosta
Worst website ever. Almost impossible to speak w a person. The Bots communicate w reminders, videos, and instructions. After driving 2 1/2 hrs to get the windshield replaced and a separate appointment w the car dealership for calibrations they told me the windshield wasn’t in.
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August 2023 by Amanda Cramer
My windshield has an air leak and is whistling due to installation error. This store refuses to fix this mobile and expects me to take time off work and lose more money to go to them for their mistake. Do yourself a favor and don't waste time calling these people.
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August 2023 by Amoreena Boose
Love Safelite have been to several other companies for glass replacement and that was a huge mistake! These guys are fast, professional, use top quality glass always. This location has the best employees you could ask for! Also have coffee, soda and water available and decent snacks in the lobby while you wait. Cory their traveling tech is amazing, keeps you updated and does great at his job!
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July 2023 by Jordan Foreman-Black
Honestly, if you have a choice go somewhere else. While I've had other good experiences with Safelite elsewhere the team here didn't meet expectations at all. My windshield is in worse shape after leaving and I now have to replace the full windshield instead of having to just have a chip replaced.
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June 2023 by Ricky Bartlett
I was originally quoted $350, then I had a promo code that brought it down to $300. Thankfully for me I was going to pay in advance... When I went to check out the price went up to $416!!!!! I tried to ask customer service why, and she basically told me should wouldn't talk about it! Then told me to call an 800 number and ended the conversation!!!!I got a quote from another company for $250 out the door, but was willing to pay the extra $50 for them to come to me, but after the $116 price jump AND the rude customer service.Safelite has lost my business, and any future business I may have needed!
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June 2023 by Linda Johnson
The staff were great. Very nice and professional. Hammod did a wonderful job . Repairing my window.
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June 2023 by Miyuki Nikimia
It was too expensive. $500? And they charged for the windshield wipers $ 65 that used to be free. You can purchase wipers at Wal-Mart for $ 16. Decided to go somewhere else.
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June 2023 by Christine Hansen
I had a chip fixed here while travelling and was charged $84. I never had a charge for a chip repair with my insurance but the staff insisted it was because of my type of windshield. Since the car was new I took their word for it. After a call to my insurance today I found out they never even submitted it to my insurance.
