“When my school printer broke down and I had 20 minutes until this UPS store closed, Mathew answered the call. After I told him I needed two large posters first thing in the morning, he offered to stay after hours and print them out so my team could pick them up as soon as they opened next. He could have had me wait until the next day, but he offered his own time to help out. I demand this man receives a raise immediately.”
“I am a regular customer at the Main St location who relies on the site for securely receiving and sending packages. I often stop in several times per week. My experiences with the staff have always exceeded my expectations -- very friendly and helpful, with my items usually ready for me before I reach the front desk.”
“Had a Priority overnight envelope sent that was suppose to deliver by 2:00 PM. It did not plus it kept updating it would be there by 8:00 PM. However, on Saturday a driver named Chad from Denver helped locate where it was. If it was not for him, it would have not been found until the following week and the package was needed immediately. Chad did get ahold of the facility manager and the manger graciously helped out and we received the package. Hats go off to Chad from Denver who was helping out the facility and Brian the Manager of Rapid City.”
“Driver Josh is absolutely wonderful! He is very efficient, courteous and does his absolute best every time. I wish there were more delivery drivers like him that can provide service just as efficiently as him. In the past, whenever there has been a hiccup in our shipments, he goes the extra mile to find out answers to resolve the issue. You have a star player in your company!”
“I went to the passport office of the Rapid City USPS today. I thought I was beginning a bureaucratic journey lasting weeks or months. They were delightful! Quick. Efficient. Friendly. Oh so helpful. God bless the passport workers at USPS!”
“I had to send a small item and paperwork quickly. I needed help packaging labeling and shipping. The staff were friendly helpful and efficient, and made everything so easy. Thank you Nicola.”