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February 2024 by Drake Dittman
Went in on 2/20/24 and was helped by Garret. All I can say is, he is the GOAT ? buddy helped me and saved me a lot when switching from AT&T. Knowledgeable and willing to help. Couldn’t ask for a better experience. Thanks Garret, you’re the man!
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February 2024 by cody lansdowne
My wife and I came in at 5:45pm, 15 minutes to closing absolutely needing a phone. Needless to say, James, Chris and the manager Sam are three amazing people!! They got us a new phone, helped us set everything up, answered all of our questions and was able to laugh and joke and make it a super comfortable place for us. Please go in and see these guys!!! Sam and Chris are super funny and definitely make the time go by super quick. Absolutely loved this and had a great laugh. Definitely recommend this store!!!
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February 2024 by Lindy
purchased home internet after comparing the other major providers. Exceptional service and patience by knowledgeable staff River and Gage. Saved hundreds of dollars by going tmo and it works great!
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December 2023 by Carla Brutico
My husband and I had to get new phones and change carriers. We went to T-Mobile and got great service. We have made several visits to the office on Omaha because it is close to our home. Kyler has been very helpful, patient, and knowledgeable, helping us learn about several features. It's good to know we can count on the T-Mobile team for help. They are open 7 days a week which is good for us! Parking is plentiful and close to building
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November 2023 by Christian Gade
Terrible customer service when it comes to helping existing customers was in the store for less than 10 minutes trying to see about getting an upgrade on my phone. And they criticize how I took care of my phone when it’s in perfect working condition and have had it for multiple years. Truly awful customer service skills.
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November 2023 by John Mc Kee
Friendly and helpful. These are the go to guys. Garrett & Gavin(Mgr).
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October 2023 by Jessica Wilson
I would just like to say there is a sale rep in the store by the name of KYLER He gave me the best service ever I walked outta that store feeling like I hit the lottery. He really made my day so Helpful and Thorough and boy does he kno how to sell sell !!! Thanks so much Kyler your awesome !!!
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September 2023 by Ken Kinstle
When I was shopping at the Elgin store, aT Mobile representative "Kylen" stopped over and assisted me to enhance my purchases, saved me some money and laid all kinds of cool T Mobile swag on me. I felt like it was Christmas! Kyle is super knowledgeable and helpful. Great deals with great people. Thank you Kylen!
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July 2023 by Chris Causey
We worked with Kyler and he went above and beyond to be sure our transition to T-Mobile was a good experience. We went in one evening with what we thought would be plenty of time to switch and ended up keeping him and his coworker there way past closing. They both continued to help us with a cheerful attitude! There was issues porting our numbers from the old carrier so Kyler spent part of his time the next day helping get the right customer service people on the line so we could get it squared away. Thanks for all the help!
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May 2023 by Shelby Meadows
This store is truly exceptional, in everything they do! they were so helpful to my family and I,on every level down to the hospitality kindness and making sure everyone understood what was happening. I have never found/seen anyone that dedicated to being that great in retail work as gaven and kyler were to my family you guys are amazing! and me and my family will not go another place but here to get help thank you guys!
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May 2023 by Ashlei Curry
Kyler and his team at this location were awesome! They were knowledgeable, and patient while explaining all the options they had for me. Kyler went above the status quo to help me out!
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April 2023 by Alex Blackstone
Best store in the area! Gavin and Kyler helped me out . They were very professional but they also treated me like a friend in a way. They had casual conversations and joked around. I felt very relaxed and appreciated. Best customer care I’ve witnessed in a good while.
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September 2022 by Jessica Mogensen
Gavin was our sales associate BUT the young man whom helped out was just as informative and knowledgeable on phones, plans and data rates n all that good stuff. Overall experience was 10 out of 10! Highly recommend this store and their sales representative.
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March 2022 by Devin Kennedy
Visiting this T-Mobile store was one of the worst customer service experiences I have ever had. I swapped a phone from Verizon and a phone from AT&T both of which were brand new. The store employee explained they had a deal to swap 2 phones for new ones with no cost if we switch to a premium plan. They mailed me the new phones because they didn't have any in stock and told me to bring the old phones in when I get them. I went back in and they refused to take the phones because they didn't have a box to mail them so they told me to mail them back myself. After I got them mailed I received my second bill and they have now begun charging me for one of the phones despite the alleged deal I received.
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March 2022 by Zach smith
I work here rn so I'm kind of biased. We usually get less people so if you want someone available right away this is definitely the store to stop by.
