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March 2024 by Robert Mejias
Kim was very super helpful
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March 2024 by Amanda Rasmussen
Went into ups a week or two ago to mail some packages and get letter notarized. The lady was annoyed and rude because I had several packages to mail. The packages and letters I sent were never received one was a very important notarized letter. I call back the ups store and talked to Brianna who was short with me and tells me there is nothing they can do about it and that they are not responsible even though they were the last ones to have my packages!!! I asked for a manager and she tells me she is out of town. She then gives me a 1800 number but says they won’t do anything to help either. I will never go to this ups again! Every time I have had to send a package back or mail something on Haines the workers seem annoyed that they have to stop what they are doing and help you!
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January 2024 by Julie Anderson (Jules)
Came here to ship Saturday December 23rd at around 3. Closed (No overtime for the innards of the operation?) Tuesday December 26th, 5:00 pm. Sign says they close at 6:00 pm. Website says they are open. Yet they are not open. I see ups trucks out and about. Why are you closed?
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December 2023 by Cole James
Every time I make an online purchase and it’s being delivered by UPS the tracking is NEVER updated and it always comes up last minute that’s my delivery will be late but doesn’t tell me where the package is located
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October 2023 by Zach Burggraff
This UPS store offers to accept USPS packages, which USPS picks up mid-afternoon. This is great for me because the Post Office is so far away from where I work and I live out of town. However, I was not aware of the risk associated with using this service. I sold some items on online few weeks ago and took advantage of their acceptance service, dropping off three separate packages with three separate tracking numbers. Two of these packages made it to their destination. I can use the tracking numbers and see when USPS scanned them during pick up. But one of the packages was never scanned. That number indicates USPS is still awaiting item. The buyer saw they same information when he looked it up and has already let me know what he thinks. I couldn’t disagree and have already refunded his money.Today, I stopped by the same UPS store hoping they could advise me on what I should do. After I explained the situation, I was told, “I don’t know what to tell you.” Unsurprisingly, this was of no assistance. I left the store and proceeded to contact USPS. USPS told me they couldn’t do anything because the shipping label was never scanned. USPS then advised me to contact UPS. But UPS already told me it doesn’t know what to tell me. So, it appears I am f’d. And I’m now out the money I had to refund, out the money I paid for postage, and out the item as well. Live and learn they say, but this was an expensive lesson. While this is a convenient service, it’s not worth the risk. Do not use the UPS Store USPS acceptance service.
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October 2023 by Julie Fisk
I love the UPS store because of the convenience and multiple services available in one stop.
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October 2023 by Jessica Urban
I don't like being made use the self service kiosk. No other customers in the store, I'd rather get help at the counter. Especially with kids in tow that I need to keep track of.
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September 2023 by Star Wars: Blue Harvest and a Galaxy Far Far Away
I always get the best customer service from the staff at the UPS store. They are always very helpful.
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July 2023 by Amanda Price
My husband shipped a package to me using 2 day delivery….which we paid extra for. It is now four days since it was accepted into this UPS store and I have not received it. When I look at the tracking information it appears my package spent the first two days in Rapid City. After two days…it went to Sioux Falls, then Lexington Kentucky. (The final destination is Albuquerque).I called and Samantha stated they are not responsible. I called the number she gave ….which led me to an endless hole of computer generated automated responses-non of which helped. Try filing a claim—ha! Not user friendly. By the time I got ahold of UPS, I was told the store should be issuing refunds. They gave me a case number and contact. I called the store back and Brianne was not interested. Do NOT use this store OR UPS. Go to FedEx or USPS and save yourself frustration!
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June 2023 by Jim Chambers
6.15.23. Stopped in for notary service. Very friendly and helpful staff.
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June 2023 by Andy Alive
Horrible Customer ServiceLost my Items in. Unsealed Package that driver should have noticed; gave me runaround on the phone ?
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March 2023 by Steph Blanchard
I travel a lot for my work and I absolutely LOVE the print job Kim did for me! They have this beautiful printer that can print directly on glass, acrylics, pretty much anything with a flat surface. So she whipped up these beautiful photos of my puppy Bento on durable acrylic so I don’t have to worry about breaking glass while I travel. They are my go to store for print when I’m in town!
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September 2022 by Micki Harlow
I have always been pleased with the customer service at this store. They are friendly, helpful and efficient. Recently, I had a project that required their expertise in graphic art. Brianna was excellent, helpful and patient with what I was asking her to do. She was very professional, friendly and efficient. I was very pleased with the end result. I will continue to take my business to this store and will recommend them to others.
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August 2022 by Lynetta Avery
Robert Bumgarner helped me print out color pages for my course, he went over and beyond to help me mail the images and organize the pages and give me the best quality paper.He was courteous and friendly.I am impressed with his customer service. Thank you Robert!
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August 2022 by Eileen Neely
Went in to get a document notarized and send it overnight. 40 minutes later I’m still trying to get it sent. They are clueless.
