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October 2023 by matt fisher
They illegally won’t let you access your money no matter how much you have and their employees illegally lie to you to get you to open an account.
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September 2023 by Craig
Disappointed on this ATM here and I'd thought I could choose my own bills as stated on the ATM screen but only puts out twenty's no matter how I tried to get small bills. Dumb to have this when all it gives are twenty's
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February 2022 by Debbie
I have had nothing but great service from US Bank. I love the people I deal with at the downtown branch!
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February 2022 by Lawrence Chen
If anyone has options don’t get any accounts on US Bank, it has terrible policy that holds new account’s deposited checks for 5 business day, I totally understand that holding first check for 5 business days, but second one also and I’m not sure how about the third one. Those are my paychecks, That means US bank hold my ability for paying the rental, buying the food and gas……..If it still holds my third paycheck, I will F it in person on local branch
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January 2022 by Mike S
If you're looking for a local bank with national presence and great customer service, go to this specific USBank branch.Everyone I've interacted with here has been very thoughtful and helpful.Special thanks to Tina and Tony G. who helped me today with a very time-sensitive issue. With their help, I met an important deadline needed for our local Cryo Sculpting business.They both went out of their way to help us, and for that I'm sincerely grateful.
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December 2021 by Shane Pauley
They dropped the ball experience for me, 3 times in 45 days. Not happy!!!
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August 2021 by McCallion Stark
EXCELLENT service! Staff was super friendly, patient, and kind. Transaction was quick and painless - ZERO lines today.
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June 2021 by Lizzie Sharkey
A banker named Christine complained about me to another employee when I was within ear shot. For reference, this occurred on 5/18/2021 at 1:20pm. If you want to complain about customers, do it in the break room. I'm closing my account after 11 years of business.
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January 2021 by Carrie Kinkler
You have to call to make an appointment to see someone so I did. I got someone’s voicemail so I left my information. When I did not hear from the bank by 11 the next day I called back and got an apology and an option of 3:00 that day, Friday, or something Monday. Not very customer centric at all.
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November 2020 by Bobby Cook
Not open to walk in customers. Schedule an appointment to open an account. I'll open an account at a bank that's open to customers. Thanks anyway.
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October 2020 by Gabe Johnson
Very friendly service
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September 2020 by S.M. C
My banker, Honey H. went above and beyond to help a friend from out of town open an account. Thank you!
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July 2020 by Jeff Hammond
9:30am - 4 pm get real. How are we supposed to use your bank. US Bank is horrible right behind wells fartgo.
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June 2020 by J
9:30am - 4 pm get real. How are we supposed to use your bank.US Bank is horrible right behind wells fartgo.
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April 2020 by Randy Niles
My banker, Honey Houchens, was helpful through every step. Outstanding level of care, service, and follow-up.
