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November 2023 by Rosa A. Stratman
Excellent. Congratulations and thank you for the magnificent quality of service and the kindness of all the staff.
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September 2023 by Donna Williams
Very helpful and polite
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May 2023 by Wo T
I can't complain. Jake was great, he went out of his way to answer to all I said.Gary was also very helpful, on a different day.Note that this review is about this location's customer service, I'm not considering grievances towards Wells Fargo itself (e.g. due to their brutal exchange rates, et cetera)
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January 2023 by Faye Covington
I am only a potential customer, yet had exceptional customer service at this branch.
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December 2021 by jim harper
The Mountain View Back is closed temporarily until next year? This is the bank that is supposed to serve the west side of Rapid City. I went to the 825 St. Joseph bank over my lunch and sat in the line of cars for 15 minutes and the line I was in did not move. Then I went inside the bank (to try and cash a check) and the line was 50 feet long with 2 tellers and did not move the 10 minutes I was in line. I currently have a home mortgage, checking account and saving account with Wells Fargo. Not for long!
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October 2021 by V Johnson
Can’t get a live person anymore! What’s going on???
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July 2021 by Jayden Stutz
Pulled up to the drive-thru at 4:59, and the girl just stared at me and waved. Wouldn’t even tell me, “Sorry, we’re closing down now.” Just stared at me and expected I get the memo. Hope she knows how to talk to people if she works in a damn bank.
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January 2021 by Victoria Delgado
I've been a Wells Fargo member for 14 years my experience with them has been better than any other bank I have dealt with Thankyou Wells Fargo
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November 2020 by Roger Wayne
Don helped me today and he is a big asset to Wells Fargo Bank. All of the staff here were positive and had a get the job done attitude. Well done to the branch manager.
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March 2019 by Sabin S.
It's a shame that you have to give them even one star. They don't deserve a star. We have been doing business with Wells Fargo for years now, personal accounts and business. I went in to exchange some nickels as my wife and I like to coin roll hunt. They took my nickels that I brought in but they wouldn't let me have a box in return as they say it costs them too much to get change. It looks like time to fire Wells Fargo and hire another bank.
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October 2018 by Angela Wilson-Sebbo
The Mountain View branch is wonderful. When I walk in they call me by name. They make me feel like my accounts are just as important as the multi million accounts. Thank You!
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October 2018 by Evva Briseno
I have had nothing but problems with this bank and once again only get the run around. It's like there is no communication skills..
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April 2018 by Charlie Lloyd
Best bank I've ever dealt with. Very happy.
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May 2017 by Dan
Pathetic bank charges $8 to cash a check that's written by a customer on their bank...then d*** enough to ask if I want join their bank??? NEVER would I join a company that looks so pathetic and money hungry and desperate for money that they charge a fee to their customers clients and business partners because they are that desperate for money... I guess opening accounts for people that didn't know it wasn't so profitable so they will do whatever they can to try to make a buck. Good luck Wells Fargo you seem desperate at this point
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August 2016 by Ben Hamilton
Very rude staff. Ended up on that side of town the other day and went to this location to save time. I usually use the location on St Joseph or St Patrick st. Big mistake the nosy lady at the drive threw asked me a bunch of questions unrelated to the task that I came for. You see I routinely cash checks every morning for the business I run. They didn't recognize me at this location and we're treating me like some kinda of scamer or criminal, she said she couldn't cash my checks cause they weren't drawn from Wells Fargo. I've had an account with these guys since 2009!! I told her there must be a mistake and went inside. After arguing with the teller inside for 20 min I stormed out and drove 2 miles to the St Joseph location. I went in cashed my checks and was out in under 5 min. If your in town and you use wells Fargo avoid this location at all cost!! Rude incompetent staff. And the lady at the drive threw barly spoke english!!
