Citi
BanksHours:
5800 S Corporate Pl, Sioux Falls SD 57108 Hours
About Citi
Citi offers a range of financial products and services, including digital banking, credit cards, and personal wealth management. Reviews highlight that the in-person service features very kind people and is really great. Some customer service representatives are described as wonderful and go beyond what most would do to resolve issues. However, a major and repeated criticism focuses on the customer service phone system. The customer service number is a huge issue, cited as one of those 3rd party numbers with phone prompts that are so bad and difficult. This problem is considered the worst compared to other credit card options and has led customers to consider closing their accounts. Aside from this significant frustration with remote support, other aspects of the credit card and services are liked and described as fantastic.
Most Recent Reviews
December 2025
I'm now locked out of my account and need to update my password in order to login to my citi management account. I cannot receive any 1 time pins through my phone, since it is registered in my old number. I am trying desperately hard to speak to an actual representative instead of then automated voice.
December 2025
I’ve been calling this branch for almost 5 hours and they still haven’t answered the phone
November 2025
Worst experience ever! Someone steals my debit card to pay off there account through Citit! And this bank allows it to happen! How ridiculous! This is fraud and they should be arrested! The customer and the bank should never allow this to happen!
More Comments(82)
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Citi Atm, Banks & Credit Unions
- Sioux Falls, South Dakota