Equity Trust Company is a professional and trustworthy company for a self-directed IRA. Reviews describe the experience as wonderful, with customer service that could not be more helpful and is considered the best. Many note the process is easy, efficient, fast, and a pleasure. Transactions and account closures are handled quickly, with funds released within 48 hours when expedited. Customers report calls and emails are returned the same day. Several reviewers highly recommend this SDIRA provider and state they will return, citing it as a company with customer service par none.
Equity Trust appears to be very disorganized with a marginal website. You are always put on hold or told to call back later. I have over the years with many companies and without question this is the worst.
April 2026
Nothing but painful interactions, poor customer service and high fees. Would not recommend.
April 2026
Wonder with all the fees they don't fee your for breathing. Just ridiculous... Having a in-kind distribution on one asset and you would believe all the different fees they charge not to mention the estimated time frame of a month to complete this transaction.
