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October 2023 by Kelly Tomes
I was 5 days late to pick up the items that I unfortunately had to pawn and I was charged the amount agreed to for pick up which I had no problem with, however I was also charged an additional fee of 45.00 for being 5 days late which comes out to be 9.00 a day and/or what the repawn amount would have been to have an additional 30 days to pick up my items. I asked the person who was helping me why I was being charged so much extra, and his voice was raised as he said, and I quote "Ma'am that is just what the computer says. It does it automatically. " I, in return said, can't you override the amount since I'm only 5 days late? " He raised his voice even more and said No, there is nothing I can do. " I could see charging a fee for each day late and would have been more than happy to pay a 5.00 or even 10.00 late fee, but 45.00?/ 9.00 a day is outrageous. I have bought, sold, and even pawned many things from you over the past 20 years as you can acquire some really great items for a great price. I, however, will never buy, sell, or pawn anything from 1st National Pawn again. You have lost a 20 plus years customer, and I will never suggest your business to anyone ever again. If I could have given you zero stars, I would have, but I had to give you 1 star just to leave this review.
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June 2023 by Mathew Sterud
Sold a watch with a broken latch and then wouldn't return it cause I didn't bring it back within 24 hrs. Battery was also dead in the watch. Guess half my fault for sending my friend to buy for me.
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March 2023 by David G.
don't go there to pawn things you probably won't get them back. I pawned a ps4 with an external hard drive a few months ago and I just pulled it out about a week ago. When I opened the bag they gave it back to me in last night I noticed the cord for my hard drive was missing. I went in to talk to them about it and they couldn't find it weren't helpful at all and all they told me was that I could buy a new one from Best Buy. I shouldn't have to buy a new one they lost it so they should replace it. Never going back there. The store has really gone down hill lately
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March 2023 by KyYodie
Always a large selection on tools and video games. Would recommend coming here if you’re on the market for a game system or a drill.
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February 2023 by Jason Kollars
Very alert to my presence, made sure I was finding was I was shopping for. The times that they are busy they have always told me an estimated time till I can be waited on. Or how they can help if I didnt want to buy anything they still made some time to answer questions and give their best advice even if they where personally unfamiliar they would ask someone who was. Generally averagely steady with customers. When they are real bust they still make sure if you want to be patient and wait X amount of time or if you wanted yo come back later
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February 2023 by Mindy Rogers
Great people that analyze items fairly and earnestly. Some may be off taken by some of their directness however I prefer straight forwardness and sometimes there's not much that can be done with items if there's overstock, poor condition or outdated underused merchandise one is trying to pawn. Just te name of the biz game!!
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February 2023 by Jimmy Gordon
Came in to get some money after losing my debit card, needed to make it thru until my new one arrived. Jason was awesome helped me out and it was quick and simple
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January 2023 by H3xByt3s
In a seedy corner of the city,Where the streets are dark and gritty,There stands a pawn shop, run-down and shoddy,A place where dreams go to die, a place that's body.The neon sign is dim and flickering,The windows dirty, always smearing,Inside, the shelves are cluttered and messy,With items that are old and cheesy.The owner sits behind the counter,His eyes always on the money,His smile is sly, his manner shifty,He'll offer you a cheap deal, but it's never really sunny.He'll take your watch and give you a pittance,He'll sell your ring for a song,He'll haggle and he'll bargain,But you'll always leave feeling wronged.So steer clear of this bad pawn shop,With its broken dreams and lies,For it's a place where hope is forgotten,And the only thing that truly flies is the greed on the shop owner's eyes.
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January 2023 by sara wendlandt
Great service, in helping out me. Stayed open when almost ever other place is close. Thank you for your services, and please make it home safely.
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December 2022 by shane lard
Very negative experience I bought a Nintendo Switch light and it didn't come with the official nintendo charging cord so I went to the front counter to inquire about it. I told him that I would prefer a Nintendo branded cable as they have a 56K OHM resistor in them and it has been shown using third party/phone grade chargers that don't meat the specifications can and will eventually brick your console. He dismissed my genuine concerns with the monkey brain response "It's a USB-C cord all of them work it should be fine". I have owned several Nintendo Switches from various revisions and know a lot more about modifying and repairing consoles then most people but I guess random pawn broker guy knows then me.
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December 2022 by Tony Kewley
Great all in all. Only complaint would be getting low-balled couple x, but @ least got something when completely denied elsewhere ?
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December 2022 by Jennie Buckman
The company was a great place to work for until the new management came in. They changed the bonus system they say to help us but in the meantime it has hurt us very badly. I worked with a great crew back then. Now there crew is something else. They say you have a high turn over rate because of management. We had training and other things. And our boss was amazing. After 4 years of working there I had only recieved one raise even being one of the top performers every month. They new manager does hit care about their employees. Even display wise. The whole place has gone under and I feel bad that it isn’t going to last long. Not only are the new employees not educated on the history of the company they have no training now. One employee stated that it was under a new company recently bought out from being a family owned place to corporate and yet the company he said they were under management now is the company that took over about 5-6 years ago.
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November 2022 by Jason Lounsbery
My girlfriend went there within the 10 day grace period and and they made her pay more than what was given to her when she got the loan
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October 2022 by Trish Nicole
Wow, had good service in the past but after today's experience not sure about making a purchase from here again. Tried to return something got told I couldn't because I didn't purchase a plan. ( That costs as much as item) and to do a loan, offered not even half of what I purchased items for.But that's okay.. another shop in town took care of us and gave us more $..Regardless...Until some attitudes change, take your money and items somewhere else.So disappointed after making a big purchase there not to long ago. They are willing to lose a customer over so little money.
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October 2022 by marlin bakker
This Pawn shop will steal your items. I been bringing a Nintendo 64 console and Controller. Worked every time. I go to loan again. And I don't work. Then we find a Nintendo 64 red expansion pack we never had. So they switched working Nintendo 64.For a bad one. Every time I brought in everyone working there would say nice 64. Now alot of new faces. They are thieves. 6 times I loaned it. Now it dont work. PICTURE YOUR itemsOR THEY WILL STEAL IT.
