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February 2024 by alberto cruz
Always Amazing, Troy is a great guy and always straight shooter with his answers, Same with the rest of the Team 100% the best Harley Experience anywhere
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February 2024 by paul weidenbach
a good selection of bikes and good people to help a person all over the store
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February 2024 by Ellie Berg
Wonderful experience! Professional employees that treat customers with total respect!
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January 2024 by Terry Grimes
I have naight 2 bikes from them great peaple who make you feel like family and treat you with respect
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January 2024 by Sandy Linder
Very friendly staff.
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December 2023 by David Boettcher
Taj Mahal dealership that's expensive. Looked at a custom carbon fiber bagger with my wife. The issue I had was with the salesman who greeted us. He told us all sorts of stuff about this particular bike and everything out of his mouth was completely made up. Now I'm not accusing him of lying but if you going to talk to a fella about Performance Harleys while knowing NOTHING about Performance Harleys. This humor was worth the stop alone. Telling us this bike makes 200 RWHP and when I opened the saddle bag the Dyno sheet was in it. His uneducated guess was WAY off and it was at that point I didn't need to be there any longer. The store is standard fare dealership with typical dealerships prices and perhaps just a tickle higher. If I was broke down in front of the place I'd probably stop again.
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December 2023 by Dennis E Kobernusz
I walked in the door and they were ready to help. and did everything they could to answer my questions. They fixed a gouge that was on the fairing at no cost to me.
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October 2023 by Ryan J
Zach made my purchase very easy & enjoyable of a used Ultra Classic. Everyone is very helpful from the sales floor, accessories & service!
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October 2023 by Rebecca Clausen
I have never shopped anywhere with such a friendly atmosphere. They made my purchase smooth and without any stressful pressure
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August 2023 by Steve Tedford
Was on my trip home from Sturgis. I live in Canada. My water pump went on my 2016 bike. I went into the store as it opened and told them my situation. They were very helpful and within 3 hours my bike was fixed and I was on my way. Great dealership and great service! Thanks to Darren and the mechanic that helped get me going!
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August 2023 by Gustavo Jaramillo
We stopped here Saturday afternoon on our way to Sturgis and unfortunately we didn’t have a good experience. The staff was not friendly or courteous the moment they realized you were there for anything other than buying a new bike. The guys at parts department were also very condescending and when asked about they official return policy they responded, “you buy it you own it and don’t waste your time bringing it back as we won’t take it back, regardless of reason…” Very disappointing. We stopped at a total of 16 HD dealers on our way up there on our 3 day ride (2515 miles each way) and this dealer was by far the worse. When we left the place some other bikers outside were coincidently commenting the same.
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August 2023 by Mark H. Rosenberger
Service Advisor Benn Kelm personified "Customer Service!"We limped our bike off the highway and into the dealership, just before closing. He assisted us, helped us get a motel, TOOK us to the motel, and picked us up the next morning when our bike was repaired!!!
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August 2023 by Jennifer T.
I purchased a motorcycle from J&L Harley Davidson. I was told buy my sales rep that I would receive a gift card along with my purchase which was over $18,000. I did not receive a gift card. I worked with their parts department with the motorcycle parked 4 ft away on the same day of purchase. One of the parts I ordered was the wrong size. I called them to see if I could get the correct part. I was told I have to not only purchase the new part but I also have to pay for shipping of the new part and the return for the incorrect part. I am not only upset about that but also the fact that it took a month to get me my parts I the first place. I called and ask what was taking so long. They said they had the parts there but they needed me to pay $21 for shipping the parts. They said the tried to call me but I never received a call or voice mail. I should not have to pay for the mistakes of their employees for shipping these parts. I will not do business again with this company.
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August 2023 by Dave Barry
Great dealership and friendly people. A wide selection of bikes and clothing accessories.
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August 2023 by Brad Hanisch
Purchased a new battery for our bike right before closing and Tom in parts was very helpful. He installed the battery for us and did it with a smile and didn’t act rushed. I helped him install the battery and he didn’t charge me extra for my help! Lol Thanks for getting us up and going and for going the extra mile!
