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December 2023 by Khaled Ismail
Customer service there is extremely rude on the phone unprofessional and condescending , refuse to help and misleading me with my options .
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March 2023 by Zebiba Zere
Takes a lot for me to leave a negative comment. Service First FCU is a great example of a bank who truly lacks customer service and appreciation for their customers.Unfortunately they do not support business accounts or customers individual needs. I could provide names of every person I have encountered that lacked communication skills or even respect.I am thankful that I was able to find a new bank to handle my business accounts. It was only after having numerous interactions with my new bank that I realized the amount of disrespect I endured at Service First.This bank lacks:-Communication skills-Follow through- Small Business Support-Customer growthDo not take the chance of banking here. Although it is inconvenient to start with a new bank, it’s worth it when it means you are treated with respect, and appreciation.My new bank: First National Bank of Sioux Falls- I didn’t even realize that a bank can go above and beyond to support your success until coming to FNB.Good Luck!
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March 2023 by Michael Hamilton
Was told by my credit union I could go to any credit union to withdraw money from my account. Apparently not this credit Union. Very cold staff.
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February 2023 by Nydak Kur
Wayne and Becky are the LEAST helpful people within card services. I’m not sure how Amanda has not been promoted. She is the ONLY person that has truly helped me with my card problems in the 10 years I’ve banked here.
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February 2023 by Jerad Hoffman
The offer some of the lowest interest rates in town but it comes with a price... your patience. It is extremely painful to open an account or make any changes as everything has to be done in person on paper.
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February 2023 by The Grampion
If you are a young black male, do not sit with Troy t. He's definitely not there to help you .
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December 2022 by CriticalCritic
Got a vehicle loan from Service First and they were very helpful. We worked with Jessica. It seems a lot more upbeat inside of this place than other banks I've been in.
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October 2021 by Artur Volkotrub
Been a member for sometime now, but only recently started having issues here. Multiple fees incurred on my account due primarily to issues with their mobile banking not accepting my checks for mobile deposit. Don’t really care about the $30 dollar fee (although it wasn’t my fault in the least) but it took about 3 weeks to get Absolutely anyone to respond to my repeated inquiries as to whether they could waive my fee. They didn’t. I tried mobile chat on their app, and a “Wayne” was supposed to call me back on multiple occasions. Only after repeated phone calls was I informed my request was denied (with no notice to me). Finally Jami at least had the decency to call me today and explain things. Will probably be switching credit unions - your whole swelling point is customer service and no fees and this experience is a bit too reminiscent of wells fargo for my liking.
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September 2021 by Brian Risty
Bc of there hours change to 430. I'm unable to go to the bank bc of my work sced and unable to leave for my lunch. I explain my situation and she told me it's not there fault of the hours and ppl come on lunch break. So now we have to work around eating food to serve them !!!!
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March 2021 by Taran F
I have constant problems with their online banking and they don't have any after hours services.
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December 2020 by dirk diggler88
Slow, slow,slow. Apparently the customers Time is worth nothing. Ridiculously slow!
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October 2020 by Kenzie Miller
I have never had a positive experience. Never willing to help, always doing the bare minimum.
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September 2020 by Jennifer Larson
We’ve been with Service First for decades! Very nice staff! Always great to work with for loan assistance! Always very professional and answers any of our questions thoroughly!
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August 2020 by Donna Moeller
Very helpful with are loan. Got a good rate.
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January 2020 by WatTheDeuce !
Worst bank in the Sioux Falls area by far. They are predatory and will take advantage of you in any way that they can.