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November 2023 by Kim E.
I was promised a refund for the "FULL SERVICE" wash card I was sold and cannot use because Silver Star completely stopped providing the full service washes I was promised when sold the wash card. I have never received the check Tammy claims she mailed.I have a very bad back and do not need to be making it worse by using your "Self Service" car washes.
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November 2023 by Krystine V.
I have been with Silverstar for many years. The wash is great! Even the people working there are for the most part, great. It wasn't until I went to put my account on hold that I had an issue. Now, I have done this before. Just put it on hold and then start it up when the weather warms up again. However, this time, when I went in to put the accounts on hold, there was a message that said they will now charge $1 a month for the account to be on hold. We have never been charged before. So I went right back and canceled the accounts. I got an email stating the account would close at the end of the month and thought nothing of it. We tried to use the remaining of the month but the accounts are showing "on hold". There wasn't anyone to talk to when we drove thru so I paid the wash fee and sent an email. We have always had great responses until now. Now, I am told that since the account was on hold, then they get to keep the money and there is nothing left to refund, even though the email clearly states the wash is still available until the end of the month.
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October 2023 by Helen A.
They were using false advertising in September. I signed up for the deal of only $5 for an extra month and it started charging my card over $20 per month. I was not given any information about the promotion by the office staff when I went into the office, just a barcode. The barcode did not work the next time I came in and then charged me another $15 on top of the monthly fee. I called 7 times and got no response until I emailed them. They refused to give me credit and argued with me on the phone when they finally got back to me. On top of that, my car is still dirty after the wash and there are no towels to dry it off! They gave me an extra month but I don't think I will need it when it snows!
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September 2023 by Mr. P
Our truck had traveled many miles in the last month beforehand and had many bugs stuck to the front grill.We got the $15 wash, and it was well worth it. They have a machine for cleaning floor mats and great vacuums, and we loved the free use of the drying towels, which also helped get rid of the stuck on bugs.
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September 2023 by Chris Schryver (Dolfan)
Have a day of driving. I needed to clean the bugs off the car and was directed to this facility. Prices are pretty good ( much lower than what I pay in Minnesota). The was for a pretty good job and was satisfied. Did not use vacuums, but they are available
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September 2023 by Ashley Stockwell
Normally I would give a 4-5 star but my recent experience today was horrible. First time I went through they did not use the bug spray at all and clearly it needed it. Also did not use the scrub brush on front window and back window. Which the back window was full of dirt. I went through a second time asking that they use the bug spray and the brush. The younger gentleman said they always do and I had to tell him, no you did not I was literally just through. Plus the car in front of me they did not use the brush either. After my second time through they did a little spray of the bug and finally used the brush. But even after my second time I still had bugs on my windshield and front end.Again, normally I give 4-5 starts. Will be going through a different silver star again today.
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August 2023 by Christine Y.
When you pay over $20 to wash your vehicle you expect that there would be towels so you could wipe down your vehicle.Not here.All you get is a note that said they are short on towels and sorry.Really?Won't be back and will tell everyone I know to not come here. I will go to Blue Wave instead.
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July 2023 by Woody Williams
People were very friendly and polite. Vacuumed work!!!! Lol thanks WoodyIt is still the best ever!!!! Great people and always clean and stocked.
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July 2023 by Rob Davis
I have been a customer for quite a while. After today's incident I will be canceling.I stopped by last Saturday. As the blowers were drying my vehicle at the end my passenger side mirror was ripped off and banged against my vehicle, it was loud and scared us.I immediately got out of my vehicle and yelled for an employee to stop the wash as I seen my mirror on the ground...IN the wash bay. They came over and collected my mirror, took photos and said they would get back to me. They did not.I called 20 times. Left multiple messages. Emailed multiple times. No one contacted me. I stopped by repeatedly. Nothing. Until TODAY.I was informed that it was not there fault and they would not be replacing anything. The guy was rude. Told me it was my fault when I stopped by today.Now, I have a new car....without a passenger side mirror. I'm absolutely livid.
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June 2023 by Samantha K.
I gave silverstar a chance and even got monthly membership and it's not worth it.I have gone thru 2-3times last few visits and still have yet to get my vehicle clean.They try to cram as many cars as possible bumper to bumper in and you think if they see someone come thru multiple times in a row they would at least attempt to scrub the front where ALL the bugs are but NOPE! Im going back to Blue Tide as they are friendly and never had issues with coming out of wash with a unclean vehicle.Only switched to SilverStar because I figured they were closer to me so didn't hurt to try instead.
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May 2023 by Chris Zauche
I'm not impressed with the quality of the wash. It's as if it didn't touch it.... paid the platinum plus $25 top tier wash, and it came out awful. I've been to another location before and was thrilled with how clean my car was. But that was not the case with this location. My garden hose can do a better job than this. The attendant at the window was nice, though.
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April 2023 by Stephanie Burgett
Great place for a quick wash. Soap smelled amazing!
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March 2023 by Francis Knighten
Nice car wash $25+ tax=$26.63 for the Platinum Plus. The Platinum Plus is their most expensive wash. If you're not an out of Towner like me I recommend you get the monthly package to save some money, otherwise it's too expensive.
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March 2023 by Reggie Hammond
Three out of the last five washes I have been demoted from the top wash package to a lesser one. Although I’m usually satisfied with the overall outcome, I am paying for the best and not receiving it.
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March 2023 by Annette Holliday
I really hate how bad this car wash place is. They bought out all the competitors and they leave your car worse than when you came.