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May 2023 by Tyler Hecht
The fraud department is a joke. After receiving a text verification number I did not request, I called their fraud department as instructed. After 20 minutes of being transferred between 4 different baffled representatives, I was just disconnected with no resolution or answers. In an age where online fraud runs rampant, this is inexcusable and worrisome.
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March 2023 by Liz Christensen
Very helpful and friendly tellers. Short wait times.
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December 2021 by Jason Karimi
Always very friendly kind and patient. Appreciated
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June 2020 by Claire Eiswirth
The employees are friendly. Outdoor ATM available. But be warned: the ATM always seems to be broken or being updated. It is a bit of a hassle, honestly. Overall a good experience!
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May 2018 by Christopher H.
This is probably the worst bank I have ever been involved with. They charged hundreds of dollars in fees on a line of credit that has never been used when our home was sold because the title company requested a mortgage payoff. The reasoning was simply because the line of credit had been open for less than three years. The representative said that they can normally waive it only to turn around and say that they would not waive the fee. They said that it would take less than a day to complete the paperwork needed for the title company and then said it would take 48 hours. They were rude, disrespectful, and inconsiderate. Choose a bank that looks to facilitate, instead of hinder, your relationship with them. I would never recommend using this institution.
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December 2017 by Erin Even
Best customer service in Sioux Falls for banking!
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March 2017 by Keith Knobloch
We have been pleasantly surprised every time we've entered the building...the bankers and tellers are top notch in this branch! They stayed open late to help me open an account, remembered my face and asked if everything from my last visit was addressed (wife needed a new card), and have great features on their accounts, especially if you are military or former military. Highly recommend if you are looking for a big bank with a small bank feel.
