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September 2023 by Greg Fogelman
Went to try and set up for home mortgage loan with our son. We have banked here for longer than it was us bank. Jen couldn't have the decency to even get back to our son, who has banked here for 10 years. We have never had luck getting a loan with this bank. Terrible service
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September 2023 by Axton Betz-Hamilton
Melissa is great, but the tellers and the folks who answer the phone could benefit from customer service training.
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August 2022 by Jason Hall
Very hard to do business with. Bank is understaffed and wont allow curtain transactions done unless its left in the night drop box. I was told by the rude branch manager, sorry, company policy. I am taking my long term accounts away from US Bank.
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December 2021 by Abide Counseling Services, LLC
Love my service
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February 2020 by Ukie Pro
The people are great there but dang! The Bank is so understaffed all the time! They have four stations on front line, I never seen them use more then 2 in many years I've come there... But the employees are nice and helpful.
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October 2019 by Brit Kroon
Poor customer service. Ordered checks at the window and they never came. When I went down to check what was going on the girl was very rude. Only one example of the service I generally get. It's too bad the in person experience is not nearly as good as the phone and app experience.
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July 2019 by Samantha S.
Ashley at the 41st St location is rude and entitled. I feel sorry that she has to work and back up values of a bank that are in the business of taking people's money. Don't mess with this bank unless you want to be talked down to for being poor.
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August 2018 by optimist optimist
I would have given 0 star if it was available. I went in today to cash a check n no one could attend to me, and they were all in the back looking at me and stood there for 7 minutes. I had to leave without being service. Disgusting staffs.
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May 2018 by Grant Edwards
Great people and easy to get in and out. efficient!
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August 2014 by Ronald Harrison
Great customer service
